Customer Service Representative

ChampionX has an immediate need for a **Customer Service Representative** based in **Dammam, Saudi Arabia**. The role is responsible to be involved in managing customer inquiries, coordinating logistics activities, and ensuring timely order processing. Responsibilities also include follow-up on payment processing to maintain smooth operations. Strong communication, organizational, and multitasking skills are essential for success in this role.

**What’s in it For You**:

- The ability to make an impact and shape your career with a company that is passionate about growth.
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
- Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement
- Access to Employee Resource Groups (ERG’s). These grassroots, employee-led groups are open to anyone in the organization and allow employees to come together to explore common interests and foster a diverse and inclusive workplace within the organization
- Access to multiple knowledge sharing platforms to enhance collaboration and engagement.

**What You Will Do**:

- Follow safety policies to provide a safe workplace for all employees and supports the guiding principles of **Goal Zero** to continually improve the plant’s safety, health and environmental performance, security, and efforts to respond to public concerns relating to design, development, manufacture, storage, marketing, distribution, use and ultimate safe disposal of chemical products. Drive culture of safety; Report safety observations / incident.
- Supports and is committed to the Quality Improvement Process. Plans strategies to ensure error-free work by “doing it right the first time” and conveys this attitude in the daily performance of various duties, in our drive continuous improvement.
- Enter customer orders accurately into the system and provide timely confirmation to customers and the sales team.
- Monitor open purchase and sales orders daily to ensure timely processing and fulfillment.
- Enter and manage customer orders in the ERP system, ensuring accuracy and completeness.
- Perform all required system transactions throughout the order lifecycle
- Ensure system reflects real-time order status for visibility across departments.
- Provide regular shipping updates to customers and sales representatives.
- Upload all required documentation to the customer portal to facilitate timely payment and follow up on collection processes.
- Liaise with the Credit team to resolve credit and delivery holds promptly.
- Review Letters of Credit to ensure compliance with company procedures.
- Coordinate with planners to meet requested delivery dates.
- Review pending order status with internal suppliers to ensure timely delivery.
- Improve service levels by ensuring on-time delivery to both internal and external customers.
- Ensure adherence to Customer Service KPIs and escalate issues as needed.
- Prepare accurate shipping documents and ensure timely invoicing and communication to customers.
- Maintain organized filing systems and records for audit purposes.
- Follow company policies, processes, and compliance requirements, including VAT and E-invoicing regulations
- Participate in weekly reporting and calls with stakeholders to review performance and resolve issues.
- Ensure system updates reflect the accurate status of customer orders.

**MINIMUM EDUCATION AND EXPERIENCE**:

- Strong communication, interpersonal, and presentation skills
- Must have strong Microsoft Excel, Word, Power Point and Word skills. Must be able to create excel sheets to analyze data (V-Look ups & Pivots essential. Must be able to create professional and impactful PowerPoint presentations.
- 2 years of experience in similar industrial fields.
- Diploma or bachelor's degree in relevant field.
- Fluency in English both verbal and written. Arabic language would be an advantage.
- Change Management strategy knowledge and experience in supporting transformational business programs
- Strong and effective communication and leadership skills, demonstrating traits such as persuasiveness, negotiation skills, conflict management and resolution techniques.
- A flexible working approach with the ability to respond to ad-hoc and unexpected issues, effectively.
- Comfortable with ambiguity and ability to work with good judgement
- Strong organization, sense of urgency, prioritization and multi-tasking skills.

**About ChampionX**:
ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations

**Our Commitment to Diversity and Inclusion**

At ChampionX, we believe the best teams are di