Support Services Team Leader

**Support Services Team Leader**

**Salary: Competitive**

**Grade: 5**

**Location: Riyadh, Saudi Arabia**

**JOB PURPOSE**

BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force (RSAF) aircraft and train RSAF and Royal Saudi Naval Force personnel safely in a training environment in how to use their aircraft, equipment and weapons.

BAE Systems Saudi Arabia is committed to supporting the Saudi Arabian National Agenda including Saudisation and the training and development of Saudi National capability through the growth of the Saudi National Partner Companies thereby reinforcing Industrialisation and Partnerships.

The Team Leader Support Services works as the lead professional within the employee support services team to both manage and deliver a range of service activities to customers at the respective location.

The role assists in policy interpretation, advice and guidance and will work closely with colleagues to maintain very high levels of customer service and satisfaction and to ensure highly responsive and pro-active and repeatable customer experiences.***

**JOB ACCOUNTABILITIES**
- The role is responsible for the delivery of deployed service policies and procedures, predominantly those services required for expatriates and their sponsored dependants along with the associated complexities. Full details are as described in the published employee services menu including, but is not limited to, travel, education, expatriate transport, fleet services, expatriate induction and onboarding, residents’ management, accommodation allocation & waiting lists, residency standards, expatriate health insurance, warehousing, brokering & KSA Government & visa services, VIP airport services, Incident Management Team & Duty Officer as well as a range of other associated expatriate life-cycle support services.
- The support provided by the Team Leader Support Services will help support performance optimisation in respective business areas. This requires an honest and open approach in recognising issues and working closely with key stakeholders and or customers to develop and implement necessary solutions and to reflect best practice in the delivery of services solutions.
- The Team Leader Support Services may be required to contribute to the development of policy and process and in the improvement of service processes for their defined area of responsibility and to ensure effective capture within the BMS environment.
- The role may also be called upon to assist in the management of outsourced external contractors and assist in the development of KPI’s and SLA’s of those contractors.
- The role may also participate in co-ordinating services reporting/data requirements for respective business areas, provide appropriate support for data and analysis of BU metrics as required and assist develop management reports.
- This role is typically delivered by individual contributors but will also carry full supervisory responsibilities including PDR reporting and other associated people management tasks.
- The role may be required to deputise during the absence of the Support Services Manager in all matters
- The Team Leader Support Services can be called upon to deliver tasks and activities commensurate with their necessary skill set.

**RECRUITMENT SPECIFICATION**
- The role would typically require a college level qualification in Business Administration or related discipline.
- Extensive proven employee support services experience in a mid-size organization preferably in the aviation/defence industry.
- Will possess a good level of both written and verbal English Language communication with an ability to produce and present detailed information to direct report and seniors.
- The role typically requires an extensive amount of practical knowledge gained through experience and other such development opportunities. The knowledge can be acquired through a combination of job-related training and considerable on-the-job experience. The skills and knowledge level can be equivalent to a specialised level within a skilled trade, but are generally non-theoretical skills.
- The role requires a basic understanding of their own employee support services area and how it interacts with others within the business services function.
- The role has a requirement to provide leadership and guidance to others in the workplace to include, allocating and checking of work, playing a mentoring role, co-ordinating tasks for the team and checking on the completion and quality of their work.
- The role requires ability to make judgements based on practice and previous experience. This necessitates the ability to assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures
- The rol