Front Desk Agent

2 weeks ago

Makkah, Saudi Arabia Rosewood Hotel Group Full time

**Job Description**:
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- Presents himself/herself well dressed, well groomed with perfect personal hygiene and with a smile.
- Checks the logbook at the beginning of his duty and uses the book for his information.
- Addresses the guests by name.
- Checks all reservations and arrivals of the day.
- Prepares the key booklets and registration forms for the arrival of the guest.
- Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest.
- Ensures that butlers are aware of arrival time in order to meet for in room check in.
- He attends to all check inns / and check outs at the reception in a professional manner following the LQA/GAP Audit.
- Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure.
- Applies corporate rate to guests who are entitled to such facility.
- Ensures proper updates of guest history.

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