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Cybersecurity Engineer

3 weeks ago

Hofuf, Saudi Arabia Emerson Full time

The Cybersecurity Service Engineer will provide engineering support for Emerson products and services including maintenance services, diagnostics, installation and commissioning, start-up, problem resolution, and project execution.

The Cybersecurity Service Engineer will perform as a focal point for customer technical support including service contracts, projects, and technical solutions. Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

The Cybersecurity Service Engineer will responsible for coordination of Emerson personnel and service activities to ensure the delivery of the results expected by the customer.

**Your role responsibilities will include, but not be limited to, the following**:

- Perform advanced maintenance tasks in accordance with customer requirements
- Provide recommendations to the customer on product or solutions, enhancements, and system health checks
- Perform and lead service projects and take ownership for customer co-ordination.
- Provide resolution to complex technical issues and resolve Customer disruptive events, where appropriate consulting with Emerson CSE (GSC and Product Engineering).
- Provide technical expertise for products and services to support customers and Emerson teams.
- Proactively identify Service/Product opportunities and assist the sales process
- Proactively promote service, start up and commissioning services and support the sales team as required.
- Be available as required to support the on-call rotation
- Comply with ' Emerson requirements for business processes including timesheets, site visit reports and all other documentation in line with Emerson Process Management internal procedures.

**What do I need to be considered for this role?**
- Associate level certification for all services the individual is performing at site and a Professional level certificate in Networking and/or Security of DCS system.
- Sound knowledge of Emerson Process Management, Process Systems and Solutions products
- In-depth knowledge and experience of automation and control systems in process industries, typically with 3-5 years’ experience in DCS systems
- Cisco and MacAfee certification is a plus.
- Good verbal and written communication skills
- Driver’s License preferred
- This role is focused on products and services at industrial process plants. Travel and work in customer sites is required, including international travel as needed.