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Store Manager

2 weeks ago

Riyadh, Saudi Arabia Chloé Full time

Reference Code: 70146

**Store Manager**:
riyadh, 01, SA

Permanent

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.

**Main Purpose**:
A Chloé STORE Manager is THE FIRST Ambassador of the Maison, in charge of welcoming every guest into the Chloe family. A leader to his / her team, the Chloé boutique manager is the owner of his / her boutique’s business.

**Key Responsibilities**:
A Chloe Store Manager Is:
**A Client Champion**
- Leads the team to initiate and develop long-term relationships with clients
- Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
- Coordinates contact campaigns and supervises use of all CRM tools
- Supervises client database, and knows VIC clients of the store
- Proactively proposes activities to meet/exceed clients’ expectations

**An Omnichannel Business Owner**:

- Leads by example and supervises sales on the floor to improve business performance and customer service
- Ensures full engagement of the team with omnichannel services offered by the Maison
- Creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy and adjusts based on performance analysis
- Sets up and monitors retail targets for boutique and per stylists
- Actively participates in commercial activities and proactively proposes new ideas to improve business
- Is aware of local trading environment and competitors ‘activities

**A Team Leader**
- Organizes energizing team briefings and ensures consistently high level of motivation
- Performs individual monthly and yearly performance assessment with all team members
- Shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up
- Leads all Recruitment and induction of team and ensures successful coordination with HR department
- Leads by exemplarity, ensures good team spirit and translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
- Is an active member of store managers community: shares best practices, asks, provides support

**An Operations Excellence Supervisor**
- Supervises impeccable boutique environment and teams grooming at any time of the day
- Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment
- Ensures implementation of all guidelines related to store, BOH management and sustainability
- Manages payroll, expenses and stock management
- Oversees compliance of established Richemont policies and standards

**Profile**:

- Minimum 3-5 years of boutique management experience - preferably luxury retail
- Strong leadership skills, high emotional intelligence and general education
- Ability to lead and develop talents / team members
- Perfect understanding of client satisfaction, luxury experience and strong sense for etiquette and human behavior
- Strong selling skills and result-oriented
- Able to adapt approach individually to respective client
- Open and outgoing personality
- Manifest customer centricity mindset in all aspects of the business to ensure client-centric experience
- Team player with good interpersonal competences and empathy
- Excellent communicator with ability to develop strong networks
- Fluent in Arabic and English - Saudi National