General Manager- Sheraton Dammam

**Job Number** 23094010

**Job Category** Property Leadership

**Location** Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**ABOUT THE BRAND**

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better. We love what we do, and we give it all we’ve got - on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

**ABOUT THE PROPERTY**

Sheraton Dammam Hotel & Convention Centre, the only 5-star hotel in Dammam, that offers luxury accommodation, four distinct dining venues Fayrouz all-day dining open buffet restaurant, Da Vinci Italian Restaurant. In addition to Vienna Café, Jar Al Qamar Social Lounge. An outdoor Swimming pool, a fitness center, Shine Spa and massage. Located in Downtown Dammam, with less than 15 mins drive to Al Khobar and Dhahran and less than 30 mins to Dammam airport. Retreat to 283 welcoming, comfortable guest rooms with the signature Sheraton sweet Sleeper Beds. LED TV screens, WIFI, tea/coffee making facilities, comfortable work spaces and memorable views of the Arabian Gulf. Considered the largest convention center within the Eastern province, the Sheraton Dammam Hotel & Convention Centre is the most favorite venue for weddings in Dammam, business conferences and exhibition with 3 Ballrooms measuring 3000 sq. meter and 14 meetings and break-out rooms

**ABOUT THE POSTION**

As the lead host at our property, our General Manager creates the culture to deliver a memorable experience for our guests. By creating personal connections with guests and hosts, our leader understands how to inspire our team to deliver on-strategy services across the hotel.

Apart from above, a new leader for this property will take a lead in building owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position will be also actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

**JOB SPECIFIC TASKS**

**Business Strategy Development**

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property.

**Business Strategy Execution**

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

**Sales and Marketing**

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

**Talent Management and Organizational Capability**

Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

**Business Information Analysis**