Customer Service Representative

2 days ago

Riyadh, Saudi Arabia Zimmer Biomet Full time

-Requisition Number
EMEA09864
Employment Type
Full-time
Location
Riyadh

**What Is It Like To Work at Zimmer Biomet**:
At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

**Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package**
- Possibility to grow, develop, and be promoted within a Team
- Friendly, warm and creative atmosphere
- Healthy, inspiring, and international work environment
- Ongoing coaching and talent development
- Access to future career opportunities
- Hybrid work model
- Competitive reward packages
- Annual bonus
- Social and CSR events
- Wellbeing initiatives

**What You Can Expect**:
The Customer Service Representative is responsible for delivering a high quality of service to all internal and external customers ensuring customers’ orders are sent in an efficient and timely manner to achieve customer satisfaction while complying with the company’s policies & procedures.

**How You Create Impact**:

- Receive, prepare, and record all required information
- Process customer orders on SAP
- Monitor open orders daily and make sure they are shipped
- Follow up on all open orders
- Ensure return credits are processed accurately and in a timely basis
- Make sure customers‘ Master Data is well kept on SAP
- Liaise with marketing, operations and demand control to make sure orders are delivered on time and in full
- Identify customer needs and ensure the company is represented in a business-like manner at all times
- Prepare the required report to make sure correct visibility is given to management

**What Will Make You Stand Out**:

- Bachelor’s Degree in Business, Economic Science or Equivalent.
- A minimum of 3 years of Customer Services experience in a similar sector

**What Will Make You Successful**:

- Experience in Windows Office Software, SAP eligible
- Fluency in English and Arabic, both spoken & written.
- French is a plus
- Analytical skills to analyze the open order and foresee/plan future tasks
- Strong coordination skill
- High level of communication capacity with all parties
- Organized
- Detail oriented
- Solution driven
- Able to work under pressure
- Meet deadlines

**Who We Are**:
**Zimmer Biomet** is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to _alleviating pain and improving the quality of life for people around the world_.
- Looking to make an impact? Join us and make a difference._

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