Digital Experience Senior Department Manager(2023142)

4 days ago

Jeddah, Saudi Arabia Nahdi Full time

**Accountabilities**

**User Experience & Interface**:

- Lead the UX/UI team in defining and executing a user-centered design strategy that enhances digital engagement and conversion.
- Ensure websites, mobile apps, and digital channels are designed to meet Guest needs and expectations.
- Analyze user behavior regularly to optimize journeys and improve performance.
- Partner with trading, merchandising, and technology teams to enhance marketing and product performance.
- Manage UX/UI research budgets (agencies, tools, software) and track spend against forecasts.
- Drive data-driven initiatives that improve funnel performance and overall experience.

**Content & Communication**:

- Lead the content team to deliver a strategy that supports branding, product, and business objectives across Omnichannel and Omnihealth.
- Ensure content is high-quality, on-brand, bilingual (Arabic/English), and aligned with Guest needs.
- Guide personalization, targeting, promotions, and A/B testing to increase relevance and conversions.
- Monitor content and SEO performance, driving optimization initiatives.
- Oversee agency and software partners to ensure quality and timely delivery.
- Manage creative, UX, and content budgets with adherence to forecasts.

**Team Management**:

- Lead and develop a team of digital professionals with clear KPIs, SOPs, and performance targets.
- Ensure effective execution of department objectives and alignment with business goals.
- Build strong cross-functional relationships to enable collaborative delivery.
- Foster a positive, innovative, and creative team environment.

**Work Environment**
- Indoors : 100%
- Outdoors : 0%
- Working Days : 5 Working Days
- Days off : 2 Days OffWorking Hours : 8:00 AM - 6:00 PM (1 hour break)
- **Job Requirements**:

- Experience:

- 8+ years of experience in creative, content production for ecommerce and/or social media marketing
- 5+ years of exposure to UX/UI design, UX architecture in the digital field
- 3+ years of management experience leading cross-functional teams
- Strong understanding of ecommerce user experience, user interface design, user journeys in digital platforms and ecommerce
- Strong foundation in UX/UI design principles and best practices
- Computer Skills:

- MS Office Suite
- Figma
- Adobe Illustrator
- Familiarity with digital analytics tools and metrics, such as Google Analytics, Adobe Analytics, and A/B testing platforms
- Language:

- English
- Arabic

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