Sas Application Support Specialist

**Job Title**: SAS Technical Support

**Location**: Riyadh, Saudi Arabia

**Department**: IT / Technology

**Job Summary**:
**Key Responsibilities**:
**Technical Support for SAS Applications**:

- Troubleshoot and resolve technical problems related to SAS 9.4 and SAS Viya, ensuring that all systems function properly across all environments.
- Assist in system configuration, testing, and deployment of new SAS solutions, ensuring seamless integration with existing systems.

**Performance Optimization and Issue Resolution**:

- Proactively monitor and resolve performance issues, including slow report generation, job failures, or system crashes.
- Coordinate with developers and other technical teams to fix issues and improve system performance.

**Application Maintenance and Updates**:

- Perform routine maintenance, backups, and system checks to ensure system reliability.
- Document issues and solutions, ensuring knowledge sharing for recurring issues and better support processes.

**User Support and Training**:

- Assist in creating training materials and knowledge bases for users and technical staff.

**Collaboration and Communication**:

- Work closely with business analysts, developers, and IT teams to troubleshoot and resolve system issues.
- Communicate technical problems and solutions clearly to non-technical staff in both English and Arabic.
- Collaborate with internal teams to ensure the smooth integration and operation of SAS solutions within the bank's ecosystem.

**Skills and Capabilities Required**:
**Technical Skills**:

- SAS Programming: Proficient in Base SAS and Advanced SAS programming for troubleshooting, script optimization, and debugging.
- SAS System Administration: Experience with SAS 9.4 and SAS Viya, including server management, job scheduling, and user access management.
- SAS Integration: Experience with SAS Data Integration Studio and related tools for managing SAS workflows.
- SAS Reporting: Understanding of SAS Visual Analytics and its configuration, troubleshooting, and user support.
- Database Skills: Experience with SQL Server, Oracle, and PostgreSQL to help resolve data issues and support database-related queries.

**Operating Systems**:

- Linux/Unix/Windows: Experience working with Linux/Unix/Windows environments, including basic shell scripting and troubleshooting issues related to the operating system.

**Language Skills**:

- Fluency in English and Arabic: Ability to communicate effectively in both English and Arabic (both written and verbal) for supporting diverse teams and stakeholders.

**Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Knowledge of SAS 9.4, SAS Viya, SAS Data Integration Studio, and other SAS tools.
- Strong problem-solving skills and the ability to work under pressure to resolve technical issues.
- Ability to work both independently and as part of a team to resolve issues efficiently.
- Excellent communication skills in both English and Arabic, with the ability to explain technical issues to non-technical users.

**Key Competencies**:

- Attention to Detail: Focus on ensuring issues are thoroughly investigated and resolved to maintain system stability.
- Communication Skills: Ability to effectively explain technical information to stakeholders in both English and Arabic.
- Problem-Solving: Strong troubleshooting skills to identify root causes and develop efficient solutions.

**Additional Requirement**:

- Willing to relocate to Riyadh, Saudi Arabia, and contribute to the growth of the IT support function within the bank.