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Industrial Engineer

17 hours ago

Hofuf, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full time

**Role Purpose**:
**The Store Assistant Manager is responsible for achievement of sales targets, managing and developing the store**
**teams in order to maximize profitability, maintain brand and Company image, operational compliance**
**and offer excellent customer experience. The role is fully accountable for the daily operations of the**
**store and its workforce in line with the overall business objectives.**
**Responsibilities will include, but will not be limited to the following**:
**Customer**
- **Ensure the highest levels of customer service are delivered at all times.**:

- **Take ownership for customer complaints and concerns and address these in a professional, efficient**

**and effective manner.**
- **Coach and mentor, the store teams to enhance customer service levels through brand/product**

**knowledge and overall Retail understanding.**
- **Constantly assess team performance against set key criteria in order to strengthen the team skills.**

**Sales**
- **Drive sales and constantly strive to enhance business ensuring set KPI targets (such as net sales,**

**conversion, shrinkage, stock turn) are met.**
- **Create innovative approaches to attract new customers, expand store traffic, and enhance**

**profitability.**
- **Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in**

**order to generate ideas and action plans to increase overall sales.**
- **Identify key causes of underperformance, and drive action plans to respond accordingly through**

**analysis and commercial awareness.**
- **Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to**

**product, ranging, pricing, competitive activities and opportunities.**
- **Full commercial accountability and responsibility for stock loss.**

**Standards**
- **Taking accountability for the team understanding of the VM principles and standards.**:

- **Overall accountability for compliance of subordinates with established Company policies, procedures**

**and standards, including, but not limited to, keeping of funds and properties, personnel practices,**
**security, sales and record keeping procedures.**
- **Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and**

**stock-take administration management.**
- **Ensure store inventory is controlled and that adequate security exists, stock shortages are kept to a**

**minimum, all items are tagged and Stock Loss Action Plans (SLAP) are in place**
- **Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any**

**concerns to the Excellence and Compliance team in a timely manner.**
- **Continually deliver and review in-store duties, including but not limited to, cleaning procedures, pre-**

**opening inspections and checks.**
**KPIs**
- **Net Sales**:

- **ATV, ATU & Conversion rate**:

- **Shrinkage**:

- **NPS Score**:

- **Data Capture**:

- **Employee turnover**

**Functional / Technical Competencies**
- **Customer service expertise**:

- **Commercial awareness**:

- **Selling skills**:

- **Analytical ability**

**Minimum Qualifications/education**
- **Degree In Industrial Engineering, Supply chain management or similar is highly advantageous