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Operation & Maintenance Quality Manager
2 weeks ago
**Description**
Who We Are
**Hitachi Rail** is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 14,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.
**Mission**:
Ensures support to the Project Director and the project management team regarding all quality related issues on a Operation & Maintenance project to support its objective achievement in terms of quality, supplier & subcontractor quality, and customer satisfaction. Leads the implementation, maturity assessment and improvement of all processes along the entire value chain to improve customer satisfaction and increase profitability in a safe working environment across the project.
**Key areas of responsibility**:
Cooperating with the customer and the Consortium organisation on Project Quality issues and ensuring ownership of actions to resolve it. Enabling and coaching all project team members to evaluate risks, problems and solutions from a quality and customer/stakeholder point of view.
Analyzing transferability of experience between projects as well as planning Quality Assurance activities to reduce all forms of risk. Collaborating with the project team to develop schedules, estimates, forecasts, and budgets for quality activities.
Certifying effective internal controls system (project, supply, site) is in place to verify that processes continue to meet customer and stakeholder requirements, validating that control plans are applied and effective in mitigating prioritized risks.
Performing audits on project delivery and ensuring the use of Quality data analytics from all aspects of the operation to identify risks, failures and nonconformances within the local business, its suppliers and customers. Ensuring that appropriate corrective and preventive actions are taken, and solutions are managed to closure.
A Manager (M3) manages experienced professionals who exercise latitude and independence in assignments. Responsibilities typically include:
Policy and strategy implementation for short-term results (1 year or less).
Problems faced are difficult to moderately complex.
Influences others outside of own job area regarding policies, practices and procedures.
**Accountabilities** include but are not limited to the following:
Ensure competent contribution to Project team activities through PQE, by: participating in the kick off meeting; defining the SOW for remote activities; updating QA Cost Estimation; establishing and updating the Project Quality System (Quality Plan and Procedures); proposing the Project Quality Report; establishing the Software Project Quality Plan (with support from WPL); and developing suitable quality KPIs. Ensure training sessions with reference to the Project Quality System (including updates) or help coordinate process-specific training such as Teamcenter. Ensure interface, as a support to the Project Manager, with the client, partners, suppliers and third parties with reference to the quality aspects (not technical issues). Ensure interface, as a support to the Project Manager, with the client, partners, suppliers and third parties with reference to the quality aspects. Verify the purchase specifications for quality aspects of package or complex supplies (quality aspects are defined as those applicable to the quality standards specified - this does not include technical aspects). Establish and update the Software Project Quality Plan (with support from PE and/or WPL) and the Configuration Management Plan (with support from PM, PE, WPLs, COM, and CM) based upon input from the applicable stakeholders. Establish and maintain the Project SharePoint, giving support to the team.
In this specific role also some activities as Document Controller shall be performe
**Shared Accountabilities**:
Support the PM for the performance of the Project Management Reviews (shared with the Project Manager) Support the Project Team for a constant formalisation of records (shared with the project team) Support the PM in the recording and follow up of Stakeholder Satisfaction data (including claims) (shared with the PM) Support the PE in the organisation and performance of Design Reviews from the training and start up point of view (shared with the PE) Promote and contribute to the definition of the project document template and project coding (shared with the PE) Promote the use of Teamcenter and Share Point, from the start up and procedural point of view (shared with the Project Team) Support Manufacturing, Construction and Commissioning for the preparation of Test Reports and use of forms from the start up point of view (shared with Manufacturing, Construction and Commissioning) (this includes advise on configuration and content - but not creation or revision of the reports) Support the COM for the software ma
