Reservations Supervisor
4 hours ago
**Company Description** Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth**
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
**Hospitality** **is** a **work** of **heart**,**
**Join** us and **become** a **Heartist**®.**
- To answer the calls with clear speech and pleasant voice.
- To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
- To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
- To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
- To promote the Accor loyalty programs and the hotel promotions.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To call the manager for advice in serious cases or if an approval is required.
- To properly use the telephone etiquettes as per Sofitel standards.
- To have a perfect knowledge of room types and rate structure.
- To ensure the accuracy of all booking information entered in the PMS.
- To have a perfect knowledge of the hotel products.
- To fulfil administrative tasks and filing.
- To be aware of and to follow emergency and security procedures.
- To respect key handling procedures.
- To respect schedules, terms and deadlines as agreed with the Management.
- To attend a daily line up briefing with the reservations team
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To attend training and meetings as and when required.
**Qualifications**
- Understanding Hotel Operations
- Saudi National is mandatory
- Previous Experience is a must
- Teamwork
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Effective Communication
- Drive for Results
**Additional Information**
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
-
Reservations Supervisor
1 day ago
الرياض, Saudi Arabia Kimpton Full time**About Us** Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences center on our guests, offering inspiring design that evokes curiosity to...
-
Reservations Supervisor
2 days ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**25007939 **Job Category**Reservations **Location**JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values...
-
Supervisor-reservations (Saudi National)
6 days ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**25039339 **Job Category**Reservations **Location**W Riyadh, One Marriott Drive, Riyadh, Saudi Arabia, Saudi Arabia **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new...
-
Reservations Agent
2 weeks ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24192858 **Job Category**Reservations **Location**Courtyard Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and...
-
Agent-reservations
7 days ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**25019956 **Job Category**Reservations **Location**The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...
-
Reservations Agent
1 week ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24195735 **Job Category**Reservations **Location**Riyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia, 12622 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....
-
Reservations Agent
2 days ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**25007936 **Job Category**Reservations **Location**JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....
-
Supervisor-reservations
6 days ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information**Saudi Nationals Only **Job Number**25006043 **Job Category**Reservations **Location**Sheraton Riyadh Hotel & Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - شركة ماريوت الدولية هي...
-
Supervisor-reservations
5 days ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information**Saudi Nationals Only **Job Number**25006043 **Job Category**Reservations **Location**Sheraton Riyadh Hotel & Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International jest pracodawcą...
-
Supervisor-reservations
5 days ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information**Saudi Nationals Only **Job Number**25006043 **Job Category**Reservations **Location**Sheraton Riyadh Hotel & Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott tritt als Arbeitgeber für...
