Front of House Supervisor

Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces.

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region.

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland.

**What You'll Do**:

- Prepare the staff schedule to ensure that the store will be met through appropriate planning and organization of staff.
- Assume Assistant store manager responsibilities during his/her absence.
- Perform opening, mid and closing shift duties.
- Fill all paper works of the store (evaluation of employees, store, scheduling, and product ordering)
- Daily check up on the smooth performance of all store machinery and equipment.
- Ensures the proper practices are being adopted in the store from Food safety, food & equipment sanitation, and personal hygiene in all store internal and external areas.
- Inventory management, cost control and maximization of the store’s sales and profits.
- Observes compliance with the company’s policies and procedures.
- Follows up on pending delivery orders and ensures prompt delivery.
- Supervises the closing and opening of the cashier bank.
- Coaching and training of staff, in order to improve performance and to achieve the department’s objectives and targets.
- Discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations
- Participate in on-going education for team members including creating training programs
- Rotation schedule of new employees and trainees.
- Assigns tasks and responsibilities to subordinates and validate their job descriptions.
- Reports customer needs and handles complaints.
- Provide exceptional guest service, thereby setting the standard for all employees
- Ensures store security from internal and external theft.
- Performs other duties pertinent to this job as assigned

**Who We Look For**:

- BA degree in Business Administration, or a Technical degree in Hotel Management
- Minimum 3 years of experience in similar positions in a high-volume, fast-paced restaurant
- Experience of managing a high number of dedicated and energetic individuals
- Fluent in English, Arabic is a plus
- Excellent communications skills
- Computer Knowledge
- Outstanding customer service skills
- System oriented
- Detail Oriented
- Positive and energy level
- Highly cooperative team spirit
- Problem-solving skills
- Ability to work in a high stress, faced-paced environment
- Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels)
- High personal integrity, professionalism and maturity

**Benefits**
- Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.
- Be involved in customized workshops run by the Kitopi Academy.
- Have the chance to work in an international, diverse, and inclusive environment.
- Become part of one of the most caring communities out there.
- Free and unlimited access to a nutritionist.
- No Dress Code (T&C applies).
- The famous team activities and social events bursting with fun.Inclusive private health insurance.
- Up to 50% discount on Kitopi brands.
- Annual leave as per the company policy.
- Flexible working hours to support work-life balance.

**Additionally, we offer**:

- Wellness spaces designed for mothers inclusive for all.
- Monthly well-being programs to nurture your mental and physical health.
- Informative and empowering webinars to support your growth.
- Social Thursdays and Fridays across markets to gather and connect with colleagues.

**Recruitment Process and Timeline**

First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better.

If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation.

Upon successful completion of the inte