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Dry Gas Seal Field Service Engineer

2 weeks ago

Hofuf, Saudi Arabia Smiths Group Full time

Location: EMEA, Saudi Arabia, Dammam- Ref: JOHNCRANEEMEA02304- Division: John Crane- Job Function: Engineering**Job Description**:
The Field Service Engineer is responsible for providing service and site assistance on John Crane Turbomachinery Products supporting compressor manufactures and end user customers. As part of the KSA Engineering team the incumbent will support the company drive to expand our portfolio of Services & Products in the Turbomachinery market in accordance with the corporate objectives, strategy and plans.

Duties & Responsibilities
- Onsite Dry Gas Seal removal, strip, inspection, rebuild and installation into Turbo compressors.
- To ensure service visits are executed on time, to quality (HSE) standards and customer expectations.
- To create a comprehensive customer report outlining all site activities including, observations, recommendations, and actions.
- Identify and assist customers with upgrades of all Turbomachinery products.
- To act as liaison with the Reliability Group for seal related issues whilst on site
- To understand and report upon the commercial opportunities of each customer site visited using site surveys, the commercial opportunity sheet and customer interaction.
- Liaise with the MEA Turbomachinery BDM after identifying new cross sell opportunities and promote John Crane Turbomachinery products and services to customers.
- Troubleshooting on all Turbomachinery products.
- The role will include travel across KSA sites, sometime to remote areas if required.
- Work in line with John Crane standards, procedures, and policies

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual
- University Degree in a Mechanical Engineering related discipline or equivalent experience
- **Minimum 3+ years of experience with rotating experience in a similar role**:

- **Direct experience/knowledge of Turbomachinery equipment and its associated components such as Coupling, Systems, Filtration and Gas Seals**:

- Field installation experience on Gas Seals
- Knowledge of JC Turbomachinery products and associated components
- Excellent communication and presentation skills.
- Team player and willingness to travel at short notice.
- Adaptable, flexible and appreciative of an array of cultures and customs.
- Good written and verbal communication skills in English would be beneficial.
- The ability to work under pressure and a methodical approach to work.
- Proficient in English. Speaking in Arabic is an advantage.

**KEY COMPETENCIES**:

- Confident and able to deal with very challenging situations in a calm and credible manner.
- Adaptable, flexible and appreciative of an array of cultures and customs.
- Team player and willing to travel at short notice
- Excellent oral and written communication and presentation skills.
- The ability to work under pressure and a methodical approach to work

**WORK ENVIRONMENT**:

- Work environment is typically considered an office/field environment during normal or extended business hours.

About Smiths

About John Crane