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Director of Food

3 weeks ago

المملكة العربية السعودية, Saudi Arabia IHG Full time

**About us**

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

Do you see yourself as Director of Food & Beverages at Dar Al Iman InterContinental Hotel in Madinah?

When you’re a part of IHG, you're more than your job title. And that's what we love - the individual talents, interests and dreams that make you who you are. Join us and we won't expect you to conform to any stereotype - because we know that a team with different perspectives and passions can only make us stronger.

Dar Al Hijra Intercontinental hotel in Madinah is considered one of the best branded hotels with a fabulous location on a few steps from Holy Prophet's Mosque (Al Masjid Al Nabawi). Enjoy spacious food with dramatic views of the mosque by night or sample a variety of Arabian and international cuisine. Ideally placed, this hotel in Madinah is the heart of the city’s financial, commercial and shopping districts. It is within easy reach of historic sites & Museums including Ohud Mountain, Syed Al Shuhada,. As well as historic mosques like Masjid Quba, Masjid Al Qiblatain, Masjid Al Jum’ah, Masjid Syed Al Shuhada & Seven Mosques...etc. Close to shopping arcades and a commercial center. The hotel is just 25 minutes’ drive from Madinah International Airport.

The majority of the 196 spacious deluxe guest rooms enjoy enviable views of the prophet’s mosque, Uhod Mountain and City View. The spacious variable suites offer many choices to meet all guest’s needs. For those guests requiring self-contained accommodation or extra space for a family.

**Your day to day** People**
- Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
- Train colleagues to make sure they deliver with compliance and to the standards we expect
- Drive a great working environment for teams to thrive - linking up departments to create sense of one team
- Promote teamwork and quality service through daily communication and coordination with other departments

**Guest Experience**
- Make sure all food and beverage equipment is in operational condition and regularly cleaned
- Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
- Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
- Analyse guest insights to identify and meet customer expectations and build on guest loyalty
- Regularly communicate with guests to ensure expectations are met

**Responsible Business**
- Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
- Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef
- Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste
- Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
- May also serve as manager on duty

**Financial**
- Help prepare the hotel’s annual budget and the setting of departmental goals
- Monitor budget and control expenses with a focus on food, beverage, and labour costs
- Working with the catering office, identify additional sales opportunities to enhance revenue
- Drive promotions that deliver great dining experiences for guests at a good value
- Make sure credit and financial transactions are handled securely

**Accountabilities**

This is the top food and beverage job in a large, luxury or resort hotel. Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and banquet and convention facilities. Oversees multiple managers and supervisors.

**What we n