Associate - Guest Care Center

4 days ago

Riyadh, Saudi Arabia Six Flags Qiddiya City and Aquarabia Full time

Associate - Guest Care Center at Six Flags & Aquarabia Qiddiya City plays a fundamental role in delivering exceptional service to our guests. This entry-level position focuses on assisting guests with inquiries, providing information about park attractions, and ensuring that each visitor enjoys a seamless experience. Associates will be the first point of contact for guests and will work diligently to foster a positive and friendly atmosphere.

**Responsibilities**:

- Assist in developing and implementing initiatives to improve the efficiency and effectiveness of the Guest Care Center.
- Analyze guest feedback and operational data to identify trends and areas for improvement.
- Support the maintenance and improvement of guest care workflows, ensuring consistency and quality in service delivery.
- Assist in documenting standard operating procedures and ensuring adherence across the team.
- Help implement new tools or technologies to enhance guest care operations.
- Collect and analyze data related to guest interactions, complaints, and resolutions to provide actionable insights.
- Prepare reports and presentations on guest care metrics and trends for management review.
- Use data to recommend improvements and support decision-making processes.
- Work closely with internal departments, including Marketing, Operations, and IT, to ensure seamless integration of guest care

initiatives.
- Assist in identifying and addressing recurring guest issues, collaborating with relevant teams to develop long-term solutions.

**Requirements**:
**Education**

Bachelor’s degree in Business Administration, Hospitality Management, or a related field.

**Experience**

0-3 years of experience in customer service, operations support, or data analysis roles.

**Skills**

Strong analytical skills, with the ability to interpret data and provide actionable insights.

Excellent organizational and multitasking abilities, ensuring efficient management of multiple projects and priorities.

Effective communication skills.

Problem-solving and critical thinking skills, particularly for identifying and addressing operational challenges.

Team-oriented mindset, fostering collaboration and supporting team objectives.

Attention to detail, ensuring accuracy in reporting and process management.

Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Customer-focused mindset, with a passion for improving guest experiences and loyalty.

Languages: Fluent in Arabic & English.

**Competencies**

Self-Actualization & Fulfilment: Proficiency Level - ADVANCED

Team Synergy & Development: Proficiency Level - ADVANCED

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