SOC Manager

**Role & Responsibilities**:

- This role is responsible for maintaining knowledge of the global threat environment and proactively orchestrating and leading the Enterprise SOC operations, 24/7 third party security monitoring service, analysts team and the SIEM admin and management team. The role also requires regularly collaborating with the IT, HR, Risk, Compliance and Legal and other functions in the organization.

The role includes undertaking:

- SOC Service Delivery Management
- SOC Operations Management
- SOC Governance and Risk
- SOC Compliance
- SOC Supply Chain Management
- SIEM Admins and SOC Analysts Team Management
- Running the 24/7 Security Monitoring Service Provider
- SOC critical metric, SLA and OLA Management
- Third Party and Vendor Management
- SOC Technology Stack Management

The role will also require the following attributes:

- Ability to work autonomously as well as contribute to a team and professional environment
- Ability to effectively prioritise multiple, concurrent activities, while understanding and managing priorities, dependencies, and risk
- Business, security and technology understanding and correlation skill
- Good communication (verbal and written) and interpersonal skills
- Solid focus on customer service and outcome
- Strong in resources coordination, planning and organizing
- Demonstrable ability to adapt and maintain a flexible approach to changing needs or priorities
- Strong reporting and analytical skills with attention to details
- Strong problem-solving skill with the ability to resolve complex technical issues
- High level of initiative and self-motivation.

**Qualifications**
- ITIL foundations (nice to have not essential)
- GCIH (nice to have not essential)
- PMP (nice to have not essential)
- CISM or CISSP preferred
- Min. 10 years of relevant cyber security experience.
- Min 3 years working in a Security Operations Centre as a Manager or an SDM. preferably with an SI, MSP or a Vendor.
- Ability to clearly communicate verbally and written
- Hands on experience using Splunk, preferably using Splunk Enterprise Security
- Demonstrable experience of developing and improving SOC Run Books
- Demonstrable experience of Case Management and ensuring cases are resolved within required SLA
- Ability to lead staff and motivate teams
- Experienced in leading a team across a broad set of skills
- Strong time management and multitasking skills as well as attention to detail
- Strong collaborative skills and demonstrable ability to work in a diverse team of security experts
- Comfortable with impromptu tasking

Desirable environment experience includes the following:

- Advanced Configuration and tuning Splunk
- Use case creation and tuning
- Customizing the use cases
- System Logging
- Firewalls
- Web Gateway
- EDR
- PAM
- PKI
- Deception
- Vulnerability Management
- AWS, Azure & Private Cloud hosted technology landscape
- Working in Classified environments
- Service desk tools

**About Cisco**
- #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
- We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box
- But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
- Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
- So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us