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Cluster Manager

3 weeks ago

Riyadh, Saudi Arabia Apparel Group Full time

P

OSITION OBJECTIVE - The position holds responsible for the activities of multiple stores, achieve quantitative measures of performance within stores
- versee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store
- rient the new employees to Apparel Store Operations
- chieve company objectives by ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
- epresent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience K

ey Responsibilities
- chieve quantitative measures of performance in the following areas: U

nits per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage.
- et store sales target to maximize the sales and profitability.
- nsure scheduled staff meetings are conducted on a regular basis.
- aintain and enhance the standards of customer service at all the stores.
- dhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the assigned stores. Also create measures to ensure compliance by all the employees.
- versee the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times.
- onitor the inventory movement.
- ecruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.
- valuate the performance of the employees annually and promote open lines of communication through coaching and motivation.
- nterpret and make decision on operations and visual standards based on store and client’s needs.
- ommunicate business drivers, merchandise and quality issues, and other related information to the Retail Operations Manager, Retail Buying Team and Corporate Office as required.