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Customer Success Manager

3 weeks ago

Riyadh, Saudi Arabia ASWAT Full time

We are currently seeking a **Customer Success Manager** to join our team at** ZIWO - KSA Team**.

About ZIWO:
**ZIWO** connects users across 145 countries, including the GCC, enabling instant expansion into new markets.

**Technical/Interpersonal Competencies**:

- Effective Communication Skills
- Technical Proficiency: A comprehensive understanding of the platform and its technical components to assist clients with any technical issues.
- Client-Centric Approach
- Training and Presentation Skills
- Time Management

**Responsibilities**:

- Facilitate the onboarding process for new clients, ensuring a seamless transition onto the platform.
- Customize the onboarding process based on the specific needs of each client.
- Oversee the deployment process and resolve any technical issues promptly.
- Conduct kick-off meetings with client agents and provide comprehensive training on platform features.
- Offer ongoing support, advice, and recommendations to optimize platform usage.
- Address client inquiries and concerns promptly, demonstrating a commitment to their success.
- Act as a trusted advisor, aligning platform usage with client business objectives.
- Gather client feedback and advocate for their needs within the organization.
- Monitor client usage to identify opportunities for upselling additional services.

Qualifications:

- 3+ years of experience in a customer success role.
- Fluency in Arabic and English.
- Bachelor's degree in Business Administration, Computer Science, or related field.

We are proud to foster an inclusive workplace and welcome individuals from diverse backgrounds to join our team.