Assistant Store Manager

Reference Code: 70176

**Assistant Store Manager**:
Riyadh, 01, SA

Permanent

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.

**Main Purpose**:
A Chloe ASSISTANT STORE MANAGER is An ambassador of the Maison, in charge of welcoming every guests into the Chloe family. HE/SHE is An ambassador of the Maison, in charge of welcoming every guests into the Chloe family.

**Key Responsibilities**:
A Chloe Assistant Store Manager Is:
**A Client Champion**
- Leads the team to initiate and develop long-term relationships with clients
- Monitors CRM targets for boutique and per stylists and helps the team to reach them
- Ensures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completion
- Supervises client database with consistent follow up of staff client books
- Coordinates contact campaigns, gifting campaigns and other clients’ activations

**An Omnichannel Business Promoter**
- Leads by example and supervises sales on the floor to improve business performance and customer service
- Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance
- Assists store manager in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy
- Motivates the team in Reaching boutique and individual targets and systematically follows up with each team member
- Actively participates in commercial activities and proactively proposes new ideas to improve business
- Is aware of local trading environment and competitors’ activities

**A Team Leader**
- Organizes energizing team briefings and ensures consistently high level of motivation
- Maintains Excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings
- Shadows sales on the floor to coach the team and identify further individual training needs
- Supports Recruitment and induction of team
- Leads by exemplarity, ensures good team spirit and translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
- Is an active member of assistant store managers community: shares best practices, asks, provides support

**An Operations Excellence Supervisor**
- Supervises impeccable boutique environment and teams grooming at any time of the day
- Proactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environment
- Ensures implementation of all guidelines related to store and BOH management and sustainability
- Supervises all stock management related tasks
- Oversees compliance of established Richemont policies and standards

**Profile**:

- Minimum 2 years of boutique management experience - preferably luxury retail
- Strong leadership skills, high emotional intelligence and general education
- Ability to lead and develop talents / team members
- Perfect understanding of client satisfaction, luxury experience and strong sense for etiquette and human behavior
- Strong selling skills and result-oriented
- Able to adapt approach individually to respective client
- Open and outgoing personality
- Manifest customer centricity mindset in all aspects of the business to ensure client-centric experience
- Team player with good interpersonal competences and empathy
- Excellent communicator with ability to develop strong networks
- Fluent in Arabic and English - Saudi National