Patient Relations Assistant

10 hours ago


Jeddah, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

Acts to ensure patient satisfaction is maintained and responds to patient questions and concerns. Ensures that policies, practices, procedures and Patients' Bill of Rights are followed.

**Essential Responsibilities and Duties**:
1. Attends to patients/families; responds to their inquiries and complaints; liaises with concerned Departments to ensure satisfactory solutions.

2. Performs daily round in assigned area and acts on patients' requests as needed.

3. Assists Patient Relations staff when needed.

4. Advocates for the patients' rights to obtain optimum required services.

5. Administers patient satisfaction survey and inputs data in the electronic database. Utilizes feedback to facilitate system improvements to better meet patient needs.

6. Attends to patients' requests.via the IPA ticketing system and outreach requests. Distributes requests to the staff concerned.

7. Collects and inputs relevant data pertaining to issues and findings.

8. Acts as needed to cover various functions of Patient Relations as the need arises.

9. Provides patients/families with feedback on issues of concern.

10. Collects and summarizes the comments of the Suggestion Boxes comments.

11. Follows all Hospital-related policies and procedures.

12. Participates in self and other's education, as applicable.

**Education**:
IPA Diploma in Hospital Administration or equivalent required.

**Experience Required**:
No experience required with IPA Diploma in Hospital Administration.

**Other Requirements(Certificates)**:
NA



  • Jeddah, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Performs basic patient transport task. Assists in the daily functioning of the department in support of patient care. **Essential Responsibilities and Duties**: - Accompanies, transports and transfers patients and patient related items (chart, medication, etc.) as required. - Follows established telephone etiquette. Seeks assistance where appropriate. -...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    This role involves managing patient relations, including reception duties, patient records, and coordinating with healthcare professionals to ensure data accuracy and confidentiality.Key Responsibilities:Managing patient relations and providing exceptional customer serviceCoordinating with healthcare professionals to ensure accurate and confidential patient...


  • Jeddah, Makkah Province, Saudi Arabia Mafasel Clinics Full time

    This role for Patient Relations Officer (Reception) is located in Jeddah. The responsibility will be managing patient relations including reception duties, patient records, handling phone inquiries, scheduling appointments, reports, and coordinating with healthcare professionals, and ensuring data accuracy and confidentiality.QualificationsData Management...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    Job Title: Patient Relations OfficerJob Summary:We are seeking an experienced Patient Relations Officer to join our team, responsible for managing patient relations, scheduling appointments, and coordinating with healthcare professionals to ensure accurate and confidential patient information.Key Accountabilities:Providing exceptional customer service to...


  • Jeddah, Makkah Province, Saudi Arabia King Faisal Specialist Hospital & Research Centre Full time

    Job Overview:The King Faisal Specialist Hospital & Research Centre is seeking a skilled and dedicated Protocol Assistant to join our team. As a key member of our medical affairs department, you will play a vital role in supporting the care of Royalties and Protocol patients.The successful candidate will possess a strong understanding of hospital operations,...


  • Jeddah, Makkah Province, Saudi Arabia My Clinic KSA Full time

    At My Clinic KSA, we are dedicated to delivering exceptional patient care. We seek a passionate individual to join our team as a Patient Care Specialist.About the RoleThis entry-level position involves supporting our multidisciplinary team in providing high-quality outpatient care. As a key member of our healthcare team, you will be responsible for ensuring...

  • Pharmacy Assistant

    4 days ago


    Jeddah, Saudi Arabia Antal International Full time

    **JOB SUMMARY**: The Pharmacy Assistant plays a vital role in supporting the operations and services of the pharmacy department. Working under the supervision of licensed pharmacists, the Pharmacy Assistant is responsible for various tasks that contribute to the effective functioning of the pharmacy and the provision of quality pharmaceutical care to...


  • Jeddah, Makkah Province, Saudi Arabia Saudi German Health Careers KSA Full time

    About the RoleThis is an exciting opportunity to take patient care to the next level at Saudi German Health's newest chapter in Jeddah. We are seeking a skilled Patient Experience Manager to lead initiatives that ensure exceptional patient experiences.Main ResponsibilitiesDevelop and implement strategies to champion patient-centered care.Build and maintain...


  • Jeddah, Makkah Province, Saudi Arabia Medical Fakeeh Full time

    At Medical Fakeeh, we are seeking a Patient Service Liaison who can provide exceptional support to our patients. The successful candidate will be responsible for administering incoming patient visits and phone calls, making the necessary arrangements to provide required services, and providing directions to patients while responding to their inquiries.You...


  • Jeddah, Makkah Province, Saudi Arabia Saudi German Health Careers KSA Full time

    We're seeking a Patient Experience Lead to champion patient-centered care at Saudi German Health Careers KSA.As our ideal candidate, you'll be responsible for building strong connections between patients, families, and healthcare teams to foster trust and understanding.We're looking for someone who combines empathy with expertise – a natural problem-solver...


  • Jeddah, Makkah Province, Saudi Arabia Medical Fakeeh Full time

    Administer incoming patient visits and phone calls, making the necessary arrangements to provide the required services, and provide directions to patients while replying to their inquiries.Provide services to patients for various medical clinics.Collect fees from retired personnel patients and their families and issue receipts for it.Organize the entrance to...


  • Jeddah, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Receives patients or their representatives seeking access to services of Hospital’s. Informs them about Hospital policies and procedures and acts as a liaison officer between patients and Patient Acceptance staff. **Essential Responsibilities and Duties**: 1. Receives and interviews patients or their representatives seeking access to the services of...


  • Jeddah, Makkah Province, Saudi Arabia King Faisal Specialist Hospital & Research Centre Full time

    About the PositionThe Patient Admissions Clerk plays a vital role in the operational efficiency of the hospital's admissions department. As part of this team, you will be responsible for coordinating patient reservations, managing front-desk operations, and providing exceptional customer service.Main Responsibilities:Coordinate patient admission processes...


  • Jeddah, Makkah Province, Saudi Arabia Nahdi Medical Co. Full time

    About the RoleWe are seeking a highly skilled Healthcare IT Systems Specialist to join our team at Nahdi Medical Co. This role will play a crucial part in enhancing patient care by providing on-site technical support to clinicians.Key Responsibilities:Provide immediate and effective technical assistance to clinicians, ensuring minimal disruption to patient...

  • Dental Assistant

    2 weeks ago


    Jeddah, Saudi Arabia Asen Medical Company Full time

    **Job Title: Temporary Dental Assistant** **Location**: Makkah, Saudi Arabia **Duration**: Hajj Season (Specific dates will be provided) **Position Type**: Temporary, Full-Time ## **Job Summary**: ## **Key Responsibilities**: - **Clinical Assistance**: - Assist dentists in all dental procedures including examinations, treatments, and surgeries. -...

  • Dental Assistant

    4 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Fakeeh Care Group Full time

    Duties and Responsibilities:Assist in the dental treatment of patients to include seating patients, providing dentist with instruments and equipment, and mixing filling and impression materials; chart examination and treatment results on patient's dental record.Prepares patients for oral surgery and assist surgeon during operative procedures by performing a...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    Patient Relations Officer Role:In this challenging and rewarding role, you will be responsible for managing patient relations, scheduling appointments, and coordinating with healthcare professionals to ensure accurate and confidential patient information.Main Responsibilities:Managing patient records and ensuring data accuracy and confidentialityProviding...


  • Jeddah, Saudi Arabia Axios International Full time

    Patient Care Coordinator (Jeddah) Location: Saudi Arabia - Jeddah Position Purpose Axios is seeking Patient Support Program Coordinators to help administer our regional Patient Support Programs. These roles offer an opportunity to interact with patients, collaborate with healthcare professionals, and contribute to meaningful work in both office and field...


  • Jeddah, Makkah Province, Saudi Arabia Lustro clinics Full time

    Job Description:This is a full-time on-site position for a Patient Service Representative at Lustro clinics located in Jeddah. The ideal candidate will be responsible for appointment scheduling, ensuring excellent phone etiquette, verifying insurance, and utilizing medical terminology in a medical office setting.Responsibilities:Scheduling appointments and...


  • Jeddah, Makkah Province, Saudi Arabia Medbiomate Full time

    Patient Care Manager Position:This is a challenging and rewarding opportunity to serve as a Patient Care Manager at Dr. Soliman Fakeeh Hospital in Jeddah.Responsibilities and Expectations:Direct and supervise nursing staff to provide high-quality patient careDevelop and implement effective operational plans to enhance patient outcomesCollaborate with...