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Noc Engineer L1

2 weeks ago

الرياض, Saudi Arabia NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

This role is a tier 1 Global Internet Backbone supporting transit and peering connections across a range of core and aggregation routers.

**What you'll be doing**

**Key Responsibilities**:

- Primarily responsible for tracking, ownership, resolution, and documentation of all associated customer and organizational backbone issues.
- Monitors the global network using SNMP monitoring software along with various in-house tools.
- Troubleshoots and resolves routing/physical layer issues for customers, peers and network infrastructure.
- Interfaces with other operations centers for escalation and resolution of issues.
- Performs scheduling/coordination of all maintenances that affect the IP network.
- Carries out select maintenances on the IP network.
- Responsible for managing vendor tickets related to hardware and software issues.
- Responsible for hardware Return Materials Authorization (RMA) disposition for the Global Network.
- Perform. troubleshooting and fault isolation on the IP network.
- Acts as a technical escalation point, either internally inside the NOC, from customers, or other business areas.
- Oversight of vendor related issues.
- Contributes to the process of operationalizing new devices/services/platforms, including documentation, procedures, best practices, troubleshooting, etc.
- Provides traffic engineering on the relevant IP network.
- Performs other duties as assigned by leadership.

**Knowledge and Attributes**:

- Excellent planning, analytical, troubleshooting and communication skills.
- Strong problem solving, and organizational skills.
- Ability to communicate, both internally and externally in an effective, timely, professional, and courteous manner.
- Seasoned background in troubleshooting OSI Layers 1, 2, and 3 etc.
- Seasoned knowledge of routing protocols, including (but not limited to) BGP, IS-IS, MPLS, LDP.
- Ability to make critical decisions in a fast-paced environment.
- Skillful multitasking with the ability to work and lead effectively during high pressure situations.
- Seasoned ability to configure and troubleshoot Cisco and Juniper routers.
- Seasoned expertise with telco carrier testing practices.
- Proven ability to work accurately and have attention to detail.

**Academic Qualifications and Certifications**:

- Bachelor’s degree or equivalent in Computer Science / Information Technology or related field.

**Required Experience**:

- Seasoned experience in network operations preferably gained within a global IT organization.
- Seasoned experience with python (or similar languages) development and shell scripting is preferred.
- Seasoned experience in a similar type of role gained within a global IT organization.

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer