UX Researcher

2 weeks ago

Riyadh, Saudi Arabia FlyAkeed Full time

**About FlyAkeed**:
FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.

**Highlights**:
Current funding stage: Series A

FlyAkeed is supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners.

We are seeking a passionate **UX Researcher** to join our growing Product team. The UX Researcher will play a key role in uncovering user needs, behaviors, and motivations through a variety of research methods. By transforming insights into actionable recommendations, this role ensures that FlyAkeed’s design and product decisions are evidence-based and aligned with customer expectations, ultimately enhancing the overall user experience.

**Responsibilities**:

- Design and conduct qualitative and quantitative research, including interviews, surveys, usability studies, and field observations.
- Synthesize research findings into clear, actionable insights that guide product and design decisions.
- Develop personas, journey maps, and research documentation to align cross-functional teams around user needs.
- Collaborate closely with designers, product managers, and engineers to validate concepts and prototypes.
- Track and measure the impact of design decisions through user feedback and usability metrics.
- Advocate for the voice of the customer across the organization, influencing both strategic and tactical product initiatives.
- Stay updated on UX trends, research tools, and methodologies to continuously improve practices at FlyAkeed.

**Requirements**:

- Strong understanding of user research methodologies and usability testing practices.
- Proven experience with research tools such as Maze, UsabilityHub, UserTesting, or equivalent platforms.
- Skilled in data analysis and storytelling, with the ability to present insights persuasively to technical and non-technical stakeholders.
- Proficiency in Figma for integrating research findings into design workflows.
- Excellent communication and collaboration skills, with the ability to work across multidisciplinary teams.
- Previous experience in travel tech, SaaS, or B2B products is a plus.

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