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IT Infrastructure Engineer

2 weeks ago

Medina, Saudi Arabia THECS Full time

Provide high quality, responsive and consistent resolutions to IT Incidents
- Ownership of systems
- Improvements to system efficiency
- Mentoring of junior team members
- Support and maintenance of server infrastructure
- Assessing security of existing environment
- Disaster recovery
- ERP projects
- Producing technical documentation
- Dealing with technical migrations (e.g. Azure migration)
- Technical de-bugging
- Server administration
- Working with automation / DevOps tools
- 3rd line support
- Technical and administrative workloads
- Maintaining knowledge of current and future information security threats and challenges
- Managing the Infrastructure incident support queues activities on a day to day operational basis
- Working closely with other Operations teams and vendors to ensure there is a coordinated approach to infrastructure support
- Overseeing and managing the infrastructure support queue, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved
- Providing periodic reporting and management information on infrastructure performance and operational KPIs
- Work closely with various vendors, driving the resolution of incidents and fulfilment of requests, participating in regular service reviews
- Testing, imaging and deployment of new mobile devices
- Act as SME for MDM solution and point of escalation
- Provide expertise and support in security engineering, incident response and risk management
- Supporting Operations in their patching schedules, and acting as an escalation point

**Salary**: ﷼4,000.00 - ﷼5,000.00 per month

Ability to commute/relocate:

- Jeddah: Reliably commute or planning to relocate before starting work (required)