Customer Service Representative

2 weeks ago


المملكة العربية السعودية, Saudi Arabia Zimmer Biomet Full time

-Requisition Number
EMEA08825
Employment Type
Full-time
Location
Riyadh

**Job Summary**:
The Customer Service Representative is responsible for delivering a high quality of service to all internal and external customers ensuring product orders are sent in an efficient and timely manner to achieve customer satisfaction while complying with the company’s policies & procedures.

**Principal Duties and Responsibilities**:

- Receive, prepare and record all order information
- Process customer orders to ensure accurate information is provided to International Customer Service or entered in SAP
- Monitor open orders daily and make sure they are shipped
- Follow up and release all orders
- Arrange return requirements from customers with International Customer Service
- Ensure return credits are processed accurately and in a timely basis
- Coordinate and manage all relevant Master Data like Customer Ship-to Address, prices, etc. in SAP together with Demand Control and Sales Managers to ensure smooth processing of orders
- Liaise with marketing, operations and demand control to interpret policy and progress product availability
- Identify customer needs and ensure the company is represented in a business-like manner at all times
- Prepare the required report to make sure correct visibility is given to management

**Expected Areas of Competence**:

- A minimum of 3 years of Customer Services experience in a similar sector

**Education/Experience Requirements**:
**Education**:

- Bachelor’s Degree in Business, Economic Science or Equivalent

**Special expertise**:

- Experience in Windows Office Software, SAP eligible

**Languages**:

- Fluency in English and Arabic, both spoken & written.
- French is a plus

**Personal skills requirements**:

- Analytical skills to analyze the demand/order and foresee/plan future tasks
- Strong coordination skill
- High level of communication capacity with all parties
- Organized
- Detail oriented
- Solution driven
- Able to work under pressure
- Meet deadlines

**Travel Requirements**:

- 5%



  • المملكة العربية السعودية, Saudi Arabia Alghanim Industries Full time

    Long Description Job Summary The Customer Service Representative is responsible for improving the quality of services provided at Alghanim business functions. The job roles focused on taking preventative measures to deal with customers’ concerns and issues, being proactive prior to occurrence of problems and complaints. It also focuses on gently handling...


  • الرياض الرياض السعودية, Saudi Arabia CsMena Full time 2,000 - 3,000 per year

    CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. Since 2018, we have delivered top-tier outsourcing services with a focus on exceptional call centre operations. Our dedicated team undergoes rigorous training to ensure the highest quality service for our clients in various industries, including...


  • المملكة العربية السعودية, Saudi Arabia Ma’aden Full time

    **1. JOB DETAILS: **Position Title**:Representative: Support Services **Department & Function**:Ma’aden General Services **2. OVERALL JOB PURPOSE**: Section Head: Support Services (Eastern) Province is responsible for managing all the activities related to the support Services function within the assigned site (Jubail, Al Baitha, Ras Al Khair) with the...


  • المملكة العربية السعودية, Saudi Arabia Oracle Full time

    Oracle Advanced Customer Services - Services Solutions Architect (Saudi)-22000DTD **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** - Must have Presales experience, Services experience or service management is preferred - Project Manager experience is preferred - Cloud experience is...


  • المملكة العربية السعودية, Saudi Arabia NBCC Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both...


  • المملكة العربية السعودية, Saudi Arabia Smiths Group Full time

    Location: EMEA, Saudi Arabia, Dammam Ref: JOHNCRANEEMEA01371 Division: John Crane Job Function: Customer Service **Job Description**: To provide excellent customer service by providing on-time delivery and timely and accurate responses to customer queries. Duties & Responsibilities - Preparation of job quotations, including coding and pricing, in...


  • المملكة العربية السعودية, Saudi Arabia John Crane Full time

    To provide excellent customer service by providing on-time delivery and timely and accurate responses to customer queries. **Duties & Responsibilities**: - Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies - Support external sales team with specific customer account information -...


  • المملكة العربية السعودية, Saudi Arabia Acino Pharma Full time

    **Saudi Arabia, Middle East, Turkey, and Africa**: **_ Acino_**_ _is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust...

  • Customer Engineer

    4 days ago


    المملكة العربية السعودية, Saudi Arabia NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. TITLE: Customer Engineer Representative LOCATION: Saudi GRADE: 6 About NCR...

  • Customer Engineer

    2 weeks ago


    المملكة العربية السعودية, Saudi Arabia NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. TITLE: Customer Engineer Representative...