Duty Manager
6 days ago
Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups, and guests with special requests.
- Ensure LQE is delivered, and a smooth and successful operation is carried out.
- Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition.
- Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; makes decisions promptly.
- Check all public areas and colleague areas for any irregularities and cleanliness.
- Check on the working condition of elevators, lobby lights, air conditioning, in-house music, and other hotel equipment
- Ensure effective communication via daily briefings, weekly updates, and monthly brainstorming sessions within the department.
- Motivate all Front Office colleagues to upsell rooms and achieve a higher average room rate. Maximize room revenue and occupancy by effectively maximizing yield and excel in room up-selling and another revenue center.
- Coordinate with Security for scheduled ERT training.
- Provides leadership and support for Reception and Guest Relations.
- Attend to guest's requests and complaints.
- Investigate complaints addressed to the department concerned and respond to guests with an appropriate explanation and apology.
- Recommend improvements in hotel operations where there are opportunities for improving service, increasing revenue, etc.
- Constantly check the appearance and grooming of uniform colleagues.
- Uphold FLHSS procedures.
- Ensure customer satisfaction from arrival to departure by the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.
**Sustainable Responsibilities**:
- This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.
- Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.
- Supporting sustainability initiatives.
**Qualifications**:
- Bachelor’s degree in hospitality management or related field preferred.
- Minimum 4-5 years of experience in hotel operations, with at least 3 years in a supervisory role.
- Strong leadership and interpersonal skills.
- Excellent communication skills in both languages (Arabic & English).
- Excellent problem-solving abilities and attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficient in hotel management software, Delphi, and Microsoft Office.
-
Duty Manager
6 days ago
الرياض, Saudi Arabia Kimpton Full time**About Us** Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to...
-
Duty Manager
5 days ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24200580 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11493 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...
-
Duty Manager
2 weeks ago
الرياض, Saudi Arabia SOFITEL Full time**Company Description** Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth** The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but...
-
Driver / Heavy Duty Driver
2 weeks ago
الرياض, Saudi Arabia Mandarin Oriental Hotel Group Full timeResponsibilities: - It is part of your role to understand, disseminate, and communicate all corporate and hotel policies and standard operating procedures to your colleagues. - He checks the vehicles entrusted to him at the beginning and end of his shift. - The checks at the beginning of the shift are - Check of body damages/mechanical check (fuel, water,...
-
Duty Manager Front Office
4 days ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Job Number** 24168197 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...
-
Duty Supervisor
2 days ago
الرياض, Saudi Arabia AZAD PROPERTIES Full time**Key Responsibilities**: - Manage day-to-day operations of assigned properties, ensuring compliance with company policies and procedures. - Coordinate with internal teams and external vendors to ensure seamless operations and timely resolution of issues. - Conduct regular inspections of properties to identify maintenance needs and ensure compliance with...
-
Duty Engineer
2 weeks ago
الرياض, Saudi Arabia Kimpton Full time**About Us** Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to...
-
Watch Manager
1 week ago
الرياض, Saudi Arabia Serco Plc Full timeStation Captain/ Watch Manager Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning...
-
Watch Manager
6 days ago
الرياض, Saudi Arabia Serco Plc Full timeStation Captain/ Watch Manager Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning...
-
Sales Manager
2 weeks ago
الرياض, Saudi Arabia Zahret Al Foad Factory Co Full time_Responsibilities_ - Designing and implementing a strategic sales plan that expands company’s customer base and ensure its strong presence - Build and promote strong, long-lasting customer relationships by understanding their needs - Present sales, revenue and expenses reports and realistic forecasts to the management. - Preparing estimations for...
