Store Manager- Chanel- Riyadh
1 week ago
**Who we **are**
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
**What you'll be doing**
At Chalhoub, creativity is a team effort Working as a Store Manager you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand’s guidelines and store processes.
**Key Responsibilities**:
- Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
- Define, execute and monitor the store action plan to achieve sales targets and KPIs.
- Manage the customer database to build strong relationship with customers and create future potential selling opportunities
- Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
- Think hybrid by leveraging all type of point of sales online and offline.
- Team Leadership and Development
- Provide a clear vision to the team about the business and store’s vision and key directions
- Identify, recruit, develop and retain strong talents
- Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
- Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth.
- Ensure performance improvement plans are discussed and documented in a transparent manner.
**Customer Experience**
- Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.
- Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
**Operational Excellence**
- Ensure all sales and operational policies and procedures are followed and maintained in the store.
- Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
- Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.
- Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.
- Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
- Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
**What we can offer you**
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
**We Invite All Applicants to Apply**
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
This job has been sourced from an external job board.
-
Boutique Operation Manager
7 days ago
الرياض, Saudi Arabia Etoile Group Full timeThe Role CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context, the Boutique Operation Manager is in charge of all the support and back store activities (inventory, maintenance, after sales and security) of the Boutique. Combining strong leadership, a strong team spirit, a passion for fashion and a strong...
-
Client Experience Manager
7 days ago
الرياض, Saudi Arabia Etoile Group Full timeThe Role CHANEL continuously evolves in its search for perfection. In a demanding and constantly evolving context, as a true ambassador of the brand and guarantor of excellence in our CHANEL Fashion boutique, the Client Experience Manager will be responsible for ensuring the ultimate client experience throughout the client journey. The Client Experience...
-
Boutique Manager
7 days ago
الرياض, Saudi Arabia Etoile Group Full timeThe Role CHANEL continuously evolves in its search for perfection. In a demanding and constantly evolving context, as a true ambassador of the brand and guarantor of excellence in our CHANEL boutique, the Boutique Manager will be responsible of the growth of the business, leading the team, developing client loyalty while ensuring compliance with the...
-
Retail Store Manager
7 days ago
الرياض, Saudi Arabia A Leading Holding Company In UAE Full timeThe Role **Client Job Opportunity**: Retail Store Manager Location: Riyadh, Saudi Arabia Nationality: Female Saudi National Industry: Retail - Makeup Our client is seeking a passionate and experienced retail professional with a background in makeup to join their team as a Female Retail Store Manager in Riyadh! Key Responsibilities: - Boost sales and achieve...
-
Deputy Store Manager
1 week ago
الرياض, Saudi Arabia Bulgari Full timePosition Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its next generation of...
-
الرياض, Saudi Arabia Bulgari Full timeJob responsibilities **MISSION** - Actively participate in the development of the organization and the business in the region by building relationship of trust with all stakeholders externally and internally (in Dubai HQ and with other boutiques) - Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and...
-
Drug Store Sales Manager
2 days ago
الرياض, Saudi Arabia ABDULWAHED AHMED BEN SHABIB FOR TRADING Full time**Drug Store Sales Manager** **Location**: Riyadh-Jeddah-Dammam / Saudi Arabia **Company**: AWS Distribution **Job Type**: Full-Time We are looking for a highly motivated and experienced **Drug Store Sales Manager** to lead, develop the Drug Store Division, and drive sales growth in the pharmaceutical sector. This is a great opportunity for a professional...
-
Deputy Store Manager
1 week ago
الرياض, Saudi Arabia Bulgari Full time**Position**: Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its next generation of...
-
Assistant Store Manager
3 days ago
الرياض, Saudi Arabia Ermenegildo Zegna Full time**JOB CON**TENT** As a Zegna Assistant Store Manager you will support the Store Manager in all the activities related to store business objectives, including sales development, staff management and operational activities. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels...
-
الرياض, Saudi Arabia Bulgari Full time**Job responsibilities**: **MISSION** - Actively participate in the development of the organization and the business in the region by building relationship of trust with all stakeholders externally and internally (in Dubai HQ and with other boutiques) - Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales...