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Ibm Cloud Pak for Integration Support Engineer

2 weeks ago

الرياض, Saudi Arabia Inbox Business Technologies Full time

**Key Responsibilities**:

- Provide high-level technical support for IBM Cloud Pak for Integration, addressing complex issues and ensuring solutions meet operational requirements.
- Monitor and optimize Cloud Pak for Integration environments to ensure high performance and availability.
- Diagnose and resolve advanced issues in collaboration with IT and development teams, leveraging deep technical expertise in Cloud Pak and related technologies.
- Assist in the deployment, configuration, and integration of Cloud Pak solutions, ensuring best practices are followed for scalable and secure deployments.
- Identify and implement improvements in system architecture, deployment strategies, and operational procedures to enhance efficiency and reliability.
- Create detailed documentation and share knowledge with team members and clients to promote best practices in Cloud Pak management and troubleshooting.
- Communicate effectively with IT teams, developers, and business stakeholders to provide updates and insights on system status and issues.

**Requirements**:

- Bachelor’s degree in computer science, Information Technology, or a related field. Advanced degrees are a plus.
- Minimum 5-7 years of experience in IT support, specifically with IBM Cloud Pak for Integration or similar middleware/integration platforms.
- In-depth knowledge of integration patterns, API management, and enterprise messaging systems.
- Familiarity with project management principles and tools. IBM Cloud Pak for Integration Support Engineer, 2024
- Ability to work effectively in a team environment and collaborate with cross-functional teams.
- Certifications:

- IBM Certified Solution Architect - Cloud Pak for Integration
- Red Hat Certified Engineer (RHCE) or Red Hat Certified Specialist in OpenShift
- Certified Kubernetes Administrator (CKA)
- Cloud professional certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert)