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General Manager

3 weeks ago

Riyadh, Saudi Arabia IHG Full time

**About us**
IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries to deliver true hospitality for good. Our diverse portfolio of differentiated brands is well known and loved by millions of consumers around the world. We genuinely care for our entire IHG Hotels & Resorts family. All our colleagues are valued, and their wellbeing matters to us. We provide the support our colleagues need to succeed and recognize them for their hard work. Our diverse global community values different perspectives and cultures. At InterContinental® Hotels & Resorts we believe international travel should always be alluring. We are dedicated to those who appreciate and enjoy The InterContinental Life - the glamour and exhilaration of fascinating places, mixed with our international know-how and local cultural wisdom.
**Your day to day**
What is this job? As General Manager you will manage the day-to-day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards, and build awareness of the hotel and brand within the local area. Your day to day We are looking for an exceptional person to provide outstanding service to our guests and we put our people at the heart of everything we do - join us as a General Manager at our Intercontinental Red Sea. People - Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy - Develop, implement, and monitor team member succession planning to ensure future bench strength - Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance - Oversee HR related actions in accordance with company rules and policies Guest Experience - Demonstrate brand citizenship by maintaining compliance with all required brand and service standards - Drive improvement in guest satisfaction goals. - Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations - Speak to guests - ask for their feedback and build relationships Financial - Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets - Analyse financials to drive revenues, future profitability, and maximum return on investment - Use distribution channels and technology platforms to drive revenue and maximise market share - Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position Responsible Business - Ensure a safe and secure environment for guests, colleagues, and hotel assets - Act as public relations representative to raise awareness of hotel and brand in local community. - Drive team member involvement in community organisations, activities, and businesses - Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint - Perform other duties as assigned. May also serve as manager on duty
**What we require from you**:

- Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration - Five to ten years of prior hotel management experience, or equivalent combination of education and experience. -Dynamic, take charge and lead from the front having have commercial confidence in running a big business whilst instilling discipline, professionalism, and high standards -An InterContinental General Manager has a focus on detail, quality, and consistency. They thrive on worldliness, connecting to business and luxury travelers, and are passionate about elevating ‘Luxury’ in the IC Brand. Operational capabilities Guest obsessed: skillful and perceptive in your ability to surprise and delight your guests and instill this ability across your team Performance builders: impactful leaders that set high standards of performance and take time to attract and develop your talent for today and tomorrow Commercial entrepreneurs: commercially savvy to drive and seek out opportunities to improve commercial performance, whilst balancing risk Powerful connectors: skilled communicators, you build trusting relationships to deliver the best possible result for your property, whilst protecting and sustaining our planet
**What we offer**
Job Reference: EMEAA38502