System Engineer

2 weeks ago

Dhahran, Saudi Arabia Wipro Limited Full time

 Overview:
**_
Do_**
- _
Excellent communication skills, _
- _Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills. _
- _Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies. _
- _Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support _
- _Manage and resolve customer complaints. _
- _Identify and escalate issues to supervisors as and when needed._
- _ Provide product and service information to customers. _
- _Research required information using available resources andOffer Solution to customers. _
- _Research, identify, and resolve customer complaints usingapplicable software. _
- _Route calls and tickets to appropriate resources and Domains whocan best support he user, _
- _Document all call information according to standard operatingprocedures. _
- _Recognize, document, and alert the management team of trends incustomer calls. _
- _Create SOPs for new Issues and resolution given. _
- _Complete call logs and reports._

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