Guest Experience Supervisor
3 hours ago
POSITION SUMMARY
Process all guest checkins verifying guest identity form of payment assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes document exceptions. Secure payment prior to issuing room key verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types vouchers paidouts and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training evaluating counseling motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
-
Guest Experience Expert- Guest Relation
3 hours ago
Jeddah, Makkah Province, Saudi Arabia Marriott Hotels Resorts Full timeDescription POSITION SUMMARYOur jobs arent just about giving guests a smooth checkin and checkout. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what...
-
Guest Experience Specialist
4 days ago
Jeddah, Makkah Province, Saudi Arabia beBee Careers Full timeCustomer Service RepresentativeWe are seeking a friendly and customer-focused individual to provide exceptional service to our valued guests at the spa facility. As the first point of contact, you will play a crucial role in ensuring a seamless and relaxing experience from arrival to departure.Warmly greet and welcome guests to the spa, providing a positive...
-
Concierge Supervisor
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Hotels Full timeWhat are we looking forConcierge Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:Positive attitude and good communication skillsCommitment to delivering a high level of customer...
-
Guest Experience Champion
2 days ago
Jeddah, Makkah Province, Saudi Arabia beBee Careers Full timeIn this role, you will be responsible for ensuring exceptional guest experiences by providing personalized attention and addressing any issues promptly.Key Performance IndicatorsGuest satisfaction ratingsStaff performance and training metricsRevenue Maximization StrategiesImplementing availability controls to optimize revenue across hotel services.Developing...
-
Guest Experience Specialist
4 days ago
Jeddah, Makkah Province, Saudi Arabia beBee Careers Full timeAbout the RoleWe are seeking a skilled Order Taker to join our team in providing an exceptional dining experience for our guests.Key responsibilities include assisting the Room Service Manager in handling daily room service operations, ensuring food and beverage quality standards are met, and promoting employee engagement activities.Key...
-
Chief Guest Experience Officer
4 days ago
Jeddah, Makkah Province, Saudi Arabia beBee Careers Full timeConcierge Services ManagerWe seek a seasoned Concierge Services Manager to oversee our luxury hotel's concierge team in Jeddah, Saudi Arabia.Main Responsibilities:Concierge Operations: Collaborate with the Chief Concierge to manage daily concierge desk operations, ensuring seamless guest experiences.Guest Recommendations: Deliver personalized recommendations...
-
Spa Guest Experience Coordinator
4 days ago
Jeddah, Makkah Province, Saudi Arabia beBee Careers Full timeWe are seeking a highly skilled and customer-focused Spa Concierge Agent to join our luxurious spa facility in Saudi Arabia.The ideal candidate will be the first point of contact for our valued guests, providing a positive and relaxing experience from arrival to departure.Warmly greet and welcome guests to the spaManage appointment scheduling, confirmations,...
-
Cleanliness and Guest Experience Specialist
1 week ago
Jeddah, Makkah Province, Saudi Arabia beBee Careers Full timeCleanliness and Guest Satisfaction SpecialistThe ideal candidate will oversee and manage all aspects of housekeeping operations, ensuring the highest standards of cleanliness and guest satisfaction in our establishment.Key Tasks:Supervise housekeeping staff, assign tasks, and monitor workflow efficiencyDevelop and implement cleaning schedules, procedures,...
-
Front Desk Supervisor
7 days ago
Jeddah, Makkah Province, Saudi Arabia NOVOTEL Full timeBachelor of Hotel Management(Hotel Management)NationalityAny NationalityVacancy1 VacancyJob DescriptionJob DescriptionWe are seeking a dynamic and customer-oriented Front Desk Supervisor to join our team in Jeddah, Saudi Arabia. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and...
-
Banquet Supervisor
3 weeks ago
Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full timeCompany DescriptionLocated adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.Job...