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Technical Consulting Specialist M365

2 weeks ago

Riyadh, Saudi Arabia Alnafitha IT Full time
We support the Kingdoms largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.

We are currently searching for an enthusiastic and innovative Customer Support Specialist to work on our Support Team supporting and implementing Alnafitha s Modern Workplace Services.

Were a team of technology driven individuals with a curiosity for how things work and a passion for designing and building reliable scalable and efficient implementations. This position will require high cooperation with other teams from project management sales and business development. Were always striving to learn more expand our skills and grow our teammates.

Primary Focused Domain(s):Modern Workplace Services

  • Presenting and demonstrating Alnafitha S services to customers.
  • Build scope of work/low level technical scope based on the business requirements.
  • Deliver regional technical implementations and solution design within Alnafitha services on customers sites and remotely.
  • Provide support troubleshooting and solutions to complex problems. This involves dealing with difficult situations including complaint handling sensitive customers and mission critical support.
  • Conduct proactive services with clients through Risk Assessments Health Checks Code Reviews or other similar offerings.
  • Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
  • Ad hoc Services: Short and time limited engagements focusedoncustomer specific issue remediation or support (e.g. Chalk Talks).
  • Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  • Improvingthe overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment inTechnology.
  • Deliver solutions related documentations that could include scope of work / user manual.
  • Participating in building Alnafitha s technical content library. Ex. Knowledge base and other technical contents.
  • Assist in representing Alnafitha in any forum (i.e. seminars technical or marketing conferences event)
  • Mentor other team members on deployed solutions and best practices.
  • Perform other related duties as assigned.


Requirements
  • Bachelors Degree in Computer Science or equivalent
  • 4 years of experience in the same position
  • ITIL Foundation(Preferred)
  • Microsoft 365 Certified: Teams Administrator Associate
  • Microsoft 365 Identity and Services
  • Microsoft 365 Mobility and Security
  • Microsoft 365 Messaging
  • Microsoft 365 Certified: Enterprise Administrator Expert
  • Experience with Cloud technology Saas Iaas and Paas
  • Good knowledge for AWS(Preferable)
  • Familiar with different migration scenarios (Between OnPremises and Cloud)
  • Active directory.
  • SSO solution (Active Directory Federation Service)
  • Technical ideas to nontechnical audience and work with individuals at all levels.
  • Excellent communication skills in English (both written and oral); able to concisely communicate security risks to both technical and business audiences.
  • Active Listening
  • Oral Communication
  • Interpersonal Skills
  • Customer Service
  • Guidance
  • A good memory of how software and operating systems work
  • Problem solving skills
  • A positive attitude and energetic work style
  • An ability to lead others
  • Works to the strategic direction of the organization
  • Excellent time management skills
  • High sense of responsibility and ownership acting like owner in what you do.
  • Exceptional communication and presentation skills
  • Being able to work on their own or in a team
  • Being able to work to tight deadlines
  • Ability to maintain composure during stressful situation
  • Handling many tasks & responsibilities
  • Fluent in Arabic and English.


Required Experience:

Unclear Seniority