Registration Platform Specialist

Tahaluf is rewriting the events playbook. Its purpose is transformational, its DNA digital, and its ambition unprecedented.  Over the next 12 months Tahaluf will scale to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: by SQM, Attendance, Colleagues and Revenue.  

To scale at this pace requires impeccable local partners, and Tahaluf is proud to enjoy the support and partnership of several Gov and Non Gov Organisations that are at the apex of Saudi's B2B and B2C large scale events scene. In fact, our partners don't just support the expansion of live events in the Kingdom; they're also the partner of choice for heavyweights like Apple, Amazon and AliBaba.  

Be part of something BIG

Building on the success of record-breaking tech event LEAP, which grew to be the world's largest tech event globally in terms of attendee numbers in just its second edition, and award-winning cyber-security event Black Hat, Tahaluf is bringing iconic Informa brands to the Kingdom of Saudi Arabia, including CPHI,  Cityscape Global, which celebrated record-breaking participation at its debut Saudi edition in October, Global Health Exhibition and award-winning cyber-security event Black Hat.  

Be part of an ambitious and highly committed team, who aren't afraid to push boundaries and disrupt the status quo. Be ready to be thrown in at the deep end, taking on large-scale projects from day one, under the guidance of a supportive leadership team who will encourage your personal development and offer you new opportunities.

Reports to: Senior Registration Platform Team Leader

We are seeking a keen and enthusiastic Registration Platform Specialist to be part of the registration team and set-up activities within our third-party registration platform, Visit by GES. The successful candidate will be a confident self-starter who will thrive on the opportunity to work in a collaborative, dynamic environment, with colleagues located all over the globe.

We are in a unique position to expand our registration offering, which currently services 10+ large scale B2B events and hundreds of thousands of customers each year. You will partner with our show teams to deliver their end-to-end registration set-up,

providing them with the confidence to create the vibrant exhibitions our communities thrive off. You will become the subject matter expert on all things to do with the registration platform and share your experience and best practice with our colleagues.

The Role

We are a rapidly expanding team that facilitates registration for all events within Saudi Arabia, aiming to provide a first-class registration experience to all our colleagues and customers. We offer the opportunity to take real ownership of your work and grow and develop within a team that has much to offer the business.

Job Summary/Responsibilities:

Technical Expertise & Innovation

· Serve as the principal subject matter expert on the Visit by GES platform, leading complex implementations and solving critical technical challenges

· Implement advanced registration solutions for high-profile, large-scale events with complex requirements

· Identify and implement innovative registration technologies (or workflows) and integrations that enhance customer experience and operational efficiency

· Support in platform optimization initiatives to improve performance, scalability, and reliability

· Proactively identify opportunities for improvement in our registration offering.

Project Management & Operations:

· Partner with the allocated show team on end-to-end registration set up, from requirement gathering to event configuration and testing, ensuring all preparation is done in a timely manner adhering to strict deadlines

· Oversee end-to-end registration setup for multiple concurrent events, ensuring flawless execution and adherence to timelines

· Adhere to standardized processes and quality control measures to ensure consistency across all events

· Lead post-event analysis, including comprehensive data analysis, performance metrics, and strategic recommendations

· Develop and maintain streamlined processes for managing internal requests with the aim of enhancing customer journey

· Be a subject matter expert in our registration product, able to share best practice examples with other teams to enhance their capabilities and create a more consistent 'Tahaluf experience'.

· Perform any ad hoc updates to content throughout the event cycle(s) as requested.

Cross-Functional Collaboration:

· Collaborate with marketing, sales, and customer experience teams to ensure seamless integration of registration with other customer touchpoints

Provide expert consultation to show teams on registration best practices and innovative solutions

Who are you?

· A great collaborator with excellent interpersonal skills, able to communicate effectively with colleagues across our global organisation.

· You have strong attention to detail, especially in testing any updates before they are made visible to our customers.

· You are a fast learner and are willing to get stuck in learning a new a platform.

· You can demonstrate a proactive approach and take initiative, anticipating needs.

· You are a great problem solver.

· You have strong time management and organizational skills.

· You can work to tight deadlines and prioritise tasks.

· You have excellent English (oral and written). Additional languages desirable.

· You are confident with technology and able to work with various systems; MS Office, Airtable, Smartsheet or other workflow tools.

· Having experience working with Visit and setting up online registration forms is a major plus.

· You are willing to relocate to Saudi Arabia.

· You have experience and/or understanding of the events industry

Desirable:

· You have experience working with and managing data.

· You have experience with HTML.

Additional Information:

The opportunity to work at the heart of Tahaluf, working with a high-calibre cross functional team of experienced professionals.

What you will get

Core Benefits:  

• Medical Insurance for individual and family  
• Annual leave – 25 days
• Wellbeing Benefits  
• Remote working on Sundays  
• Working anywhere – 4 weeks every year

Local Relocation Package*:  

• Paid flight to Riyadh – individual and family (up to a max of three children) 
• 30 days accommodation or suitable serviced apartment from arrival date or a one-off payment of SAR 5,000 
• Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs

*If eligible  

We don't just accept difference, we celebrate it.  We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit.  We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.