Network Monitoring Analyst

5 days ago

Dammam, Eastern Province, Saudi Arabia Müller`s Solutions Full time

Join our team at Müller's Solutions as a Network Monitoring Analyst (ACI/F5 L1) dedicated to supporting our network infrastructure in Saudi Arabia. This position is exclusively for Saudi Nationals and focuses on Providing foundational (L1) support for the SEC Data Center and Cloud Networks, with a specific focus on Cisco ACI and F5 load balancing technologies. This role operates on an 8x5 schedule with on-call responsibilities, focusing on monitoring, initial fault management, incident registration, and escalation to senior support teams.

Key Responsibilities:

  • Oversee the performance and health of the network utilizing Cisco ACI and F5 technologies, proactively identifying and addressing issues as they arise.
  • Deliver first-level support for network-related incidents and service requests, ensuring prompt resolution and minimal impact on operations.
  • Work in collaboration with engineering teams to facilitate the deployment and management of network configurations and policies.
  • Regularly analyze network traffic and performance metrics to enhance system functionality.
  • Record network operations, incidents, and resolutions for compliance purposes and future reference.
  • Support network security by monitoring and addressing potential threats or vulnerabilities.
  • Keep informed about best practices, trends, and technologies pertinent to application networking and monitoring.
  • Actively monitor infrastructure alarms for ACI and F5 systems, performing initial fault management, which includes basic isolation, restoration, and notifications. Log issues identified through monitoring or reported by other teams.
  • Engage in remediation activities according to established support guidelines and Standard Operating Procedures (SOPs). Create, assign, and aid in the resolution of daily Level 1 incidents. Document known fault types in the knowledge base.
  • Adhere to all essential operational processes, including fault/incident management, performance monitoring, and change control. Monitor network performance and assist in troubleshooting basic network issues.
  • Collaborate closely with the monitoring tools team to optimize and contextualize infrastructure alarms. Communicate complex issues and escalate them to Level 2/3 engineers for resolution.

Requirements:

  • Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1-2 years of experience in network monitoring or support roles, preferably with Cisco ACI and F5 technologies.
  • Ability to work 8x5 and provide on-call support. Strong attention to detail and ability to follow defined procedures (SOPs). Good communication skills for escalating issues and collaborating with teams. Good documentation skills.
  • Basic understanding of networking principles, TCP/IP, and application delivery functionality.
  • Familiarity with network monitoring tools and services.
  • Strong troubleshooting skills with the ability to analyze and resolve technical issues.
  • Good communication and collaboration skills to work effectively within a team.
  • Must be a Saudi National.

Preferred Qualifications:

  • Experience with load balancers, firewalls, and application performance management tools.
  • CCNA or similar networking certification is a plus.
  • Knowledge of ITIL practices is beneficial.
  • Willingness to learn and adapt to new technologies and methodologies in network monitoring.

Why Join Us:

Opportunity to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.

  • IT Coordinator – Networking

    1 week ago

    Dammam, Eastern Province, Saudi Arabia Rashed Al Rashed & Sons Group Full time

    Job DescriptionAn IT Coordinator for Networking is responsible for maintaining and managing an organization's computer networks, including hardware, software, and security. Key duties include installing, configuring, and troubleshooting network equipment like routers and switches; monitoring network performance and security; providing technical support for...

  • Network Engineer

    3 days ago

    Dammam, Eastern Province, Saudi Arabia Müller`s Solutions Full time

    As a Network Engineer specializing in F5 L2 (Application Delivery) at Müller's Solutions, you will be responsible for managing and optimizing our application delivery infrastructure using F5 technologies. You will play a key role in designing, implementing, and maintaining F5 load balancers and associated services to ensure high availability, performance,...

  • Network Engineer

    3 days ago

    Dammam, Eastern Province, Saudi Arabia Müller`s Solutions Full time

    As a Network Engineer specializing in F5 L2 (Application Delivery) at Müller's Solutions, you will be responsible for managing and optimizing our application delivery infrastructure using F5 technologies. You will play a key role in designing, implementing, and maintaining F5 load balancers and associated services to ensure high availability, performance,...

  • Network Engineer

    3 days ago

    Dammam, Eastern Province, Saudi Arabia Müller's Solutions Full time

    As a Network Engineer specializing in F5 L2 (Application Delivery) at Müller's Solutions, you will be responsible for managing and optimizing our application delivery infrastructure using F5 technologies. You will play a key role in designing, implementing, and maintaining F5 load balancers and associated services to ensure high availability, performance,...

  • Warehouse Management System Analyst

    2 days ago

    Dammam, Eastern Province, Saudi Arabia Rawaj - Human Capital Management Full time

    Leverage your expertise and join a pioneering team of a leader in the home improvement retail sector, operating as the largest total home solution superstore in the Kingdom of Saudi Arabia and a key distributor of Ace Hardware globally.The WM Systems Analyst plays a key role in bridging Operations and IT to ensure that warehouse management and logistics...

  • Pricing Analyst

    1 week ago

    Dammam, Eastern Province, Saudi Arabia Logistics Executive Group Full time

    Our Tier 1 client is a leading logistics and transportation provider in Saudi Arabia, they deliver integrated freight forwarding and trucking solutions across key trade lanes. With a strong presence in the GCC region and a growing portfolio of strategic clients, the company supports a wide range of industries with multimodal transport, warehousing, and...

  • Pricing and Data Analyst Specialist

    1 week ago

    Dammam, Eastern Province, Saudi Arabia Walaa Cooperative Insurance Co. Full time

    Walaa insurance Company is seeking a Pricing and Data Analyst Specialist.Duties and Responsibilities:Develop SME pricing model with all related functions incl. regular pricing revision, performance monitoring, performance reporting etc.Perform Motor portfolio analysis and produce regular performance reports and dashboards to support stakeholder...

  • Financial Analyst

    2 days ago

    Dammam, Eastern Province, Saudi Arabia Raqtan Full time

    Job Summary:Own the numbers that matter. As our Financial Analyst, you'll ensure healthy cash flow through disciplined Account Receivable management while providing the gross profit analysis and forecasting that guides executive strategy. You'll work cross-functionally with sales and operations, turning financial data into clear recommendations that impact...

  • Business Analyst

    3 days ago

    Dammam, Eastern Province, Saudi Arabia ALJABR FINANCE Full time

    The ideal candidate has the ability to analyze financial data and support the Financial Planning & Analysis Manager in forecasting and budgeting activities, while monitoring BSC and KPIs to ensure the company remains on track to achieve its strategic objectives.Job Tasks and Responsibilities:1. Forecasting and BudgetingSupport the preparation and continuous...

  • Business Development Analyst

    2 days ago

    Dammam, Eastern Province, Saudi Arabia BRF Full time

    Have you ever imagined to be part of one of the biggest food companies in the world?Nourish life is our commitment. This is not limited to food production – it extends to projects, initiatives and causes we embrace. In order to deliver quality products, we have a team dedicated to innovating every day. We have more than 100,000 employees worldwide. A large...