Patient Relation Specialist
1 week ago
Position:
Patient Relation Specialist
Work Type: Full Time 6 days a week
Location: Jeddah
Position Summary
The Patient Relations Specialist is responsible for ensuring a positive patient experience throughout their journey in the clinic. This role focuses on patient communication, service quality, inquiries or complaint handling from Ministry of Health, appointment coordination, and maintaining high patient satisfaction levels. The specialist acts as the primary link between patients and clinic departments to ensure smooth service delivery.
Key Responsibilities
Patient Experience & Communication
Appointment & Scheduling Management
Patient Complaints, MOH Inquiries/Complaints & Resolution
Service Quality & Standards
Administrative Coordination & Reporting
Qualifications & Requirements
Bachelor's degree in Business Administration, Healthcare Management, or related field.
Minimum 2 years of experience in healthcare services.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a calm, patient-friendly attitude.
Proficiency in MS Office and clinic management systems.
Fluent in English; Arabic is an advantage.
Last Date to Apply: 10 December 2025
Expected Start Date: 01 January 2026
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