Patient Relation Specialist

1 week ago


Jeddah, Makkah Province, Saudi Arabia Clay clinic Full time 120,000 - 180,000 per year

Position:
Patient Relation Specialist

Work Type: Full Time 6 days a week

Location: Jeddah

Position Summary

The Patient Relations Specialist is responsible for ensuring a positive patient experience throughout their journey in the clinic. This role focuses on patient communication, service quality, inquiries or complaint handling from Ministry of Health, appointment coordination, and maintaining high patient satisfaction levels. The specialist acts as the primary link between patients and clinic departments to ensure smooth service delivery.

Key Responsibilities

Patient Experience & Communication

Appointment & Scheduling Management

Patient Complaints, MOH Inquiries/Complaints & Resolution

Service Quality & Standards

Administrative Coordination & Reporting

Qualifications & Requirements

Bachelor's degree in Business Administration, Healthcare Management, or related field.

Minimum 2 years of experience in healthcare services.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and a calm, patient-friendly attitude.

Proficiency in MS Office and clinic management systems.

Fluent in English; Arabic is an advantage.

Last Date to Apply: 10 December 2025

Expected Start Date: 01 January 2026



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