Sales Account Manager
5 days ago
A sales account manager builds and maintains long-term client relationships, acts as the main point of contact, and drives revenue growth for a company. This role involves managing a portfolio of existing accounts, identifying opportunities for upselling or cross-selling, and securing new business. Key responsibilities include client meetings, managing contracts, and ensuring customer satisfaction by providing excellent service and resolving issues.
Key responsibilities
Client relationship management: Build and maintain strong, long-term relationships with clients, acting as their primary point of contact.
Sales and revenue generation: Drive revenue by identifying and capitalizing on opportunities to upsell or cross-sell products and services to existing clients, and by acquiring new accounts.
Account and portfolio management: Oversee a portfolio of client accounts, which may include everything from tracking sales targets to managing contracts.
Customer service and support: Ensure client needs are met, provide timely responses to queries, and resolve any issues that arise to maintain high customer satisfaction.
Strategy and planning: Devise and manage sales campaigns, monitor performance, and establish sales targets for their accounts.
Skills and qualifications
Communication: Excellent communication skills are crucial for building rapport with clients and coordinating with internal teams.
Sales and negotiation: Strong sales and negotiation skills are necessary to close deals and manage contracts.
Customer service: A commitment to providing excellent customer service and resolving problems is essential.
Organizational skills: The ability to manage a portfolio of accounts and track sales targets is key to success.
Industry knowledge: Having a solid understanding of the company's products, services, and the industry is often beneficial.
Career progression
Entry-level roles: Might focus on supporting senior team members and learning the fundamentals of account management.
Senior-level roles: Often involve managing high-value accounts, developing account management strategies, and potentially leading a team.
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