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Customer Service Representative

2 weeks ago

Khobar, Eastern Province, Saudi Arabia Gift Mart International Full time 40,000 - 60,000 per year

Company Description

Gift Mart International (GMI) specializes in custom-designed and manufactured gifts, souvenirs, and trophies inspired by the heritage, traditions, and landscapes of the Gulf region and Arab countries. Our diverse product range meets a variety of client needs, from corporate branding to commemorative events and employee recognition. We combine a global vision with a strong commitment to local values, creating a unique offering that has positioned us as a pioneer in the industry.

Role Description

This is a full-time, on-site Customer Service Representative role based in Riyadh. The primary responsibilities include handling customer inquiries, resolving complaints, ensuring satisfaction, and providing an excellent customer experience. The role requires effective communication, problem-solving, and a proactive approach to meet customer needs and maintain strong relationships.

Qualifications

  • Strong proficiency in Customer Service, Customer Support, and handling Customer Complaints
  • Proven ability to ensure high Customer Satisfaction and deliver exceptional Customer Experience
  • Excellent communication and interpersonal skills for fostering positive client relationships
  • Problem-solving skills and the ability to remain calm under pressure
  • Familiarity with CRM software and tools is a plus
  • Bachelor's degree in Business Administration or a related field is preferred
  • Prior experience in customer-facing roles is advantageous