Vendor Relationship Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia NOZOM Full time 60,000 - 120,000 per year

Job Purpose:

To manage and strengthen relationships with IT vendors and partners, ensuring the delivery of high-quality products and services, optimizing vendor performance, and aligning vendor operations with the company's strategic and technical goals.

Key Responsibilities:

1. Vendor Relationship Management

  • Serve as the primary point of contact between the company and IT vendors.
  • Build and maintain strong, long-term relationships with key vendors and partners.
  • Resolve any conflicts or performance issues promptly and effectively.

2. Contract & Agreement Management

  • Negotiate contract terms, pricing, and service-level agreements (SLAs) to ensure maximum value.
  • Monitor vendor compliance with contractual obligations.
  • Review and renew contracts as needed to reflect current business and technical requirements.

3. Vendor Evaluation & Performance Monitoring

  • Develop and maintain vendor performance metrics (KPIs & SLAs).
  • Conduct periodic performance reviews and report findings to management.
  • Identify underperforming vendors and propose improvement or replacement plans.

4. Strategic Planning & Development

  • Participate in developing the vendor management strategy and policies.
  • Support the evaluation and onboarding of new vendors based on business needs.
  • Provide input on technology procurement and cost optimization.

5. Internal Collaboration

  • Work closely with IT, procurement, finance, and legal teams to align vendor activities with company goals.
  • Assist technical teams in identifying suitable vendor solutions.
  • Coordinate with finance to ensure accurate billing and payment processing.

Qualifications & Experience:

  • Bachelor's degree in
    Business Administration, Information Technology, Computer Science, or a related field.
  • 3–7 years
    of experience in
    vendor management, IT procurement, or contract management.
  • Strong understanding of
    IT services, software licensing, and hardware procurement.
  • Familiarity with
    Service Level Agreements (SLAs)
    and
    Key Performance Indicators (KPIs).
  • Excellent negotiation and relationship management skills.

Skills & Competencies:

  • Excellent communication and interpersonal skills (Arabic & English).
  • Strong analytical and problem-solving abilities.
  • Time management and organizational skills.
  • Knowledge of
    ITIL, project management, or procurement systems
    is an advantage.

Performance Indicators (KPIs):

  • Vendor compliance rate with contractual SLAs.
  • Cost savings achieved through vendor optimization or negotiation.
  • Internal stakeholder satisfaction with vendor services.
  • Reduction in vendor-related incidents or issues.

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