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Manager, Loyalty

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Team Saudi Full time

Job Purpose
Responsible for manage the daily operational tasks required to support the loyalty program, including onboarding members, coordinating reward fulfillment, and managing fan engagement initiatives. The role ensures that all loyalty activities align with organizational standards, contributing to strong member retention and enhancing the overall fan experience through seamless program execution and data-driven improvements.

Job Specific Accountabilities
Loyalty Program Operations

  • Ensure the development and execution of the loyalty program roadmap, ensuring alignment with SOPC's brand strategy and fan engagement objectives.
  • Manage daily operations of the loyalty program, ensuring seamless member onboarding, accurate data management, and efficient reward fulfillment.
  • Manage relationships with external vendors, partners, and service providers to ensure timely delivery, operational excellence, and cost efficiency.
  • Monitor and enhance loyalty platform functionality in collaboration with IT and digital teams to ensure smooth user experience and continuous improvement.
  • Ensure compliance with data privacy and governance standards in managing member information and communications.

Marketing & Engagement Initiatives

  • Manage the execution of loyalty-driven fan engagement events, assisting with logistics, content coordination, and on-ground activations to maximize attendance, participation, and the overall impact of these initiatives on brand loyalty.
  • Develop campaign assets, including digital content, promotional materials, and interactive elements, ensuring brand consistency across all communication channels while continuously improving messaging effectiveness based on data-driven insights.
  • Track and manage responding to fan interactions across digital platforms, identifying sentiment trends, engaging with users in a proactive and personalized manner, and escalating critical feedback to internal teams to enhance customer satisfaction and retention.

Data & Performance Tracking

  • Ensure the collection of loyalty program data, generating periodic reports on member engagement, redemption trends, and campaign effectiveness, ensuring that insights are actionable and contribute to data-driven decision-making for future program enhancements.
  • Conduct usability testing and feedback analysis to identify potential improvements in the program, working closely with internal stakeholders to enhance user experience, optimize touchpoints, and ensure alignment with evolving fan expectations.
  • Evaluate post-campaign performance metrics, compiling insights and actionable recommendations to optimize future loyalty initiatives, refine engagement strategies, and drive continuous program growth by addressing gaps and opportunities.

Our Commitment
At Team Saudi, we care deeply about creating a safe, supportive, and empowering environment for our athletes and employees. We welcome applicants who demonstrate integrity, professionalism, and a commitment to maintaining a safe and respectful workplace where everyone is protected, valued, and given fair opportunities to thrive.