Assistant Front Office Manager

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Mövenpick Full time

Company Description

Join us at Accor, where life pulses with passion

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.

Hospitalityis a work of heart,

Join us and become a Heartist.

Job Description

We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team in Jeddah, Saudi Arabia. In this role, you will support the Front Office Manager in overseeing all aspects of front office operations, ensuring exceptional guest experiences from arrival to departure while maintaining high service standards and operational efficiency.

  • Lead and mentor the front office team, fostering a collaborative and supportive work environment
  • Manage guest complaints and resolve issues promptly and professionally
  • Coordinate with other departments to ensure seamless guest experiences
  • Ensure compliance with brand standards and local regulations
  • Handle VIP guests and special requests with utmost care and attention to detail
  • Stay informed about local attractions and events in Jeddah to provide guests with valuable recommendations
  • Monitor room availability, reservations, and revenue opportunities in coordination with the Sales and Reservations teams
  • Conduct daily briefings and communicate important updates, VIP arrivals, and operational goals to the team
  • Train, coach, and motivate front office staff to uphold brand standards and deliver excellent service
  • Maintain close coordination with Housekeeping, Maintenance, and other departments to ensure guest comfort and operational efficiency
  • Assist in managing the department's performance, guest satisfaction, and overall profitability
  • Ensure adherence to hotel policies, safety procedures, and grooming standards

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