Warehouse Specialist
3 days ago
Job Information
- Job Title:
Warehouse Specialist
- Department:
Supply Chain / Warehouse & Logistics
- Reporting To:
Warehouse Supervisor / Supply Chain Manager
- Direct Reports:
Storekeepers / Helpers (if applicable)
- Job Level:
Specialist
- Location:
Head Office Warehouse + Branch Warehouses (as assigned)
- Working Hours:
Full-time; overtime may be required during tender peaks, audits, or large deliveries.
- Employment Type:
Permanent
Job Purpose
To execute safe, accurate, and compliant warehouse operations for medical devices — including receiving, storage, picking, packing, dispatching, and returns — ensuring product integrity (lot/serial/expiry/UDI), FEFO discipline, on-time deliveries, and readiness for audits and tenders.
Scope & Key Outcomes
- Maintain
warehouse operational accuracy ≥ 99%
.
- Ensure
zero compromise to product integrity
(damage, wrong conditions, traceability gaps).
- Achieve
dispatch SLA ≥ 95–98% on-time
.
- Support sales, tenders, and customer commitments through reliable fulfillment.
- Maintain audit-ready warehouse records and layout.
Key Responsibilities:
- Receive inbound shipments, verify documentation and product traceability fields.
- Store products correctly using FEFO/FIFO, bin locations, temperature rules.
- Pick, pack, and dispatch orders accurately and within SLA.
- Manage inter-warehouse transfers and branch replenishment.
- Handle returns, warranty stock, and quarantined/non-conforming items per QA/RA rules.
- Maintain clean labeling, barcoding, and UDI/GS1 scanning discipline.
- Support cycle counts and annual stock takes.
- Maintain warehouse safety, housekeeping, and equipment care.
- Prepare and stage tender/NUPCO/Etimad orders with full traceability.
- Ensure documentation completeness for Finance and Business Ops (GRNs, PODs, delivery notes).
Core KPIs (Final score suggestion)
- Receiving accuracy %
- Put-away SLA compliance
- Picking accuracy %
- Dispatch on-time %
- Damage / loss incidents
- Proper FEFO compliance rate
- Return processing SLA
- Safety & housekeeping audit score
- Traceability completeness (lot/serial/expiry/UDI filled)
Work Environment & Conditions
- Warehouse-based role with physical activity: lifting, carrying, walking, working at heights (racks).
- Must follow PPE, safe-lifting, fire safety, and equipment operating rules.
- For temperature-controlled items, must record and respect cold-chain SOPs.
- Occasional travel to branches or customer consignment sites.
Tools & Equipment
- ERP/WMS handheld scanners (barcode/UDI/GS1).
- Forklift / pallet jack / reach truck (if licensed).
- Packing tools, label printers, shrink wrap.
- Temperature loggers and cold-room monitoring (if applicable).
- Excel/Google Sheets for basic logs.
Qualifications & Experience
Education:
Bachelor's in Logistics, Supply Chain, Business, or related.
Experience:
- 1–3 years in warehouse operations, preferably medical devices/pharma/regulated goods.
- Hands-on experience with
lot/serial/expiry tracking
and FEFO discipline.
- ERP/WMS exposure is required.
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