Assistant Manager Network Operations

Redefining Land, Air, and Sea Travel… Elevating Destinations.

Mobility Co., a Red Sea Global Subsidiary

Mobility Company operates as a subsidiary of Red Sea Global and is part of the Red Sea Global Group of companies. We specialize in providing mobility services to our Red Sea destination. As a subsidiary, Mobility Company benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.

Are you ready to transform the future of transportation? At Mobility Co., we are driven by innovation, creativity, and a passion for redefining mobility. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable mobility solutions.

We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world—one innovation at a time.

Join our visionary team and help shape the future of mobility

Job Purpose:

• The role is responsible for providing project management and operational support across key Network Operations initiatives. This includes assisting the Director and Associate Directors in delivering their accountabilities, maintaining core network resources and policies, and ensuring the consistent application of quality and performance standards across the function. The position will operate within a high level of ambiguity, requiring adaptability and proactive engagement with internal stakeholders to support the onboarding of new properties, manage key network events, and uphold the integrity of operational policies such as compensation, customer journeys, terms and conditions, and luggage management.

Job Responsibilities:

Operational Support & Coordination

• Provide daily operational and administrative support to the Director of Network Operations and there direct reports.
• Coordinate across teams and partners to ensure alignment of activities, data, and deliverables.
• Support the control and coordination of multi-modal transport operations (land, sea, and air).

Quality & Performance Management

• Lead the implementation and monitoring of the internal quality and performance program for the Network Operations function.
• Develop KPIs, dashboards, and reporting mechanisms that provide insight into operational effectiveness for the Network Operations processes.
• Identify trends, performance gaps, and opportunities for improvement, and follow through with action plans.

Operational Planning & Shared Mobility Spaces

• Develop and maintain operational plans and network resources for shared mobility spaces and processes, ensuring integration with broader network operations.
• Support the design and implementation of processes, workflows, and service standards for shared environments with the Red Sea Global destination (e.g Welcome Centre, Airports and Marinas).
• Collaborate with Facilities, Guest Experience, and Technology teams to optimize Network Operations processes.

Continuous Improvement & Data-Driven Insights

• Conduct regular performance analysis to identify risks, inefficiencies, and enhancement opportunities.
• Support initiatives to improve coordination, safety, and service reliability across all mobility modes.
• Contribute to the design and rollout of digital tools and systems that enhance operational visibility and decision-making.

Collaboration

• Act as a key liaison between the Director and operational teams, ensuring timely execution of priorities.
• Build strong working relationships across departments to enable a cohesive and efficient operational network.
• Foster a proactive and accountable team culture focused on results and service excellence.

Qualification and Experience

• Bachelor's degree in Transport Management, Logistics, Business Administration, or a related field.
• Five (5) years of experience in process optimization, strategy, or operational management roles, ideally within complex or multi-modal transport environments.
• Demonstrated experience in process development, mapping and improvement using data analytics to drive improvements
• Demonstrated experience in quality management, performance monitoring, and operational planning.
• Strong analytical and problem-solving skills with the ability to turn insights into actionable outcomes.
• Excellent communication and coordination skills, with the ability to work cross-functionally.
• Excellent MS office experience – experience in developing executive communications

Skills

• Accountability:
  Takes ownership and ensures delivery against commitments.
• Self-Motivation:
  Works independently with minimal supervision and drives progress proactively.
• Inquisitiveness:
  Seeks to understand systems, identify root causes, and propose improvements.
• Action Orientation:
  Converts plans into results efficiently and effectively.
• Operational Acumen:
  Understands complex transport systems and operational interdependencies.
• Collaboration:
  Works effectively with stakeholders to achieve shared goals.