M365 Cloud Solution Architect

Overview
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

Responsibilities
Responsibilities

• Be a trusted advisor driving Adoption and change management as well as business value through AI Transformation: Be the trusted advisor to deliver strong Adoption and Change Management as a key pillar to support customers in realizing value and navigating their AI transformation journey. Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
• Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
• Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
• Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
• Customer Centricity: Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging AI fundamentals and M365 Copilot expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes. Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
• Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey.
• Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
• Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Additional Information On Responsibilities As CSA Copilot

• Be the focal point of contact between Microsoft and customer/partner in driving M365 Copilot adoption, drive end-user adoption of copilot (per BU).
• Deliver Microsoft services for Copilot through Unified support contract
• Demonstrate Copilot M365 insights to showcase trends and business impact
• Advisory on Adoption and Change Management Plan (identify exec sponsorship, end-user targeting, content and activities)
• Enable and demonstrate M365 Copilot insights and dashboard to understand usage trends and business impact
• Training sessions, use-cases and support specific for CxO
• Extensibility Scenarios: envisioning, design session and scoping for pilot, PoC or handover for implementation.
• Feedback loop to Microsoft Product Group and Marketing team
• Support unblocking technical issues : work with product group, provide feedback and product insights
• Support Customer Success Club and MW events by delivering sessions and acting as a subject matter expert
• Passion for new innovative technology and drive customer transformation
• Ability to work with different cultures and customers
• Ability to communicate with a variety of different audiences especially CxOs and strong presentation skills.
• Demonstrate effective balance between business with excellent adoption and change management skills and technical acumen on Copilot and agents.
• Ability to lead and motivate technical communities and be public speaker
• Ability to effectively recognize and adapt to change and in constant learning mode.

Qualifications
Required Qualifications:

• Bachelor's degree in Computer Science or equivalent.
• Proven track record in successfully planning, deploying, operating, and optimizing M365 solutions.
• Change Management, transformation, trusted advisory, and customer focus skills to influence on Consumption/Adoption M365 Customers
• Journey Mapping Skills: Be the M365 Copilot subject matter expert with the ability to design customer solutions, lead presentations, demonstrations, and design thinking workshops with both BDMs and ITDMs
• Fluent in English, Arabic or French.
• No relocation is possible

Required Technical Skills
Subject matter expertise in at least three of the following:

• Large scale Microsoft 365
• M365 Security and compliance
• Copilot for M365, Copilot chat, Copilot Agent
• Agents creation and governance (min through M365, Copilot Studio)
• Copilot Studio
• M365 Apps (esp Teams, VIVA)
• Teams deployment
• SharePoint Online & Search indexing
• Technical Certification in Cloud (e.g., Microsoft 365 Certified, AI, …).

Preferred Qualifications:

• Relevant experience in systems development, network operations, software support, IT consulting
• Proven trach record of building relationships with senior IT and business decision makers
• Ability to explain complex topics in ways that can be understood by technical and business decision makers.
• Exceptional verbal and written communication skill and fluency in English and any of following languages: French, German, Italian, Spanish
• Relationship Building: Proven track record of building deep relationships with BDM & senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships, leading value proposition conversations to get consensus on solution/projects.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
requesting accommodations.