Managed Service and O&M Pre-Sales Engineer

2 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Ebttikar Technology Company Full time

Job Description:

  • Collect customer requirements and identify potential product or service needs and specifications.
  • Consult customers to determine their needs and preferences to help them select the right products or services for their needs.
  • Preparation and submission of detailed technical proposals in response to the RFPs.
  • Present and assist in selling proposals.
  • Leverage technical knowledge in managed services, manpower, and ITIL processes.
  • Collaborate with internal teams to validate technical accuracy and ensure timely delivery of proposals.
  • Conduct technical presentations tailored to client requirements.
  • Develop a service Catalogue for customer services, RACI Matrix, Project Team Structure, Job Roles, and Responsibilities.
  • Knowledge of government or enterprise-level RFPs, RFQs, and compliance requirements.
  • Analytical skills for interpreting technical specifications and converting them into actionable designs.
  • Work with the sales team to proactively promote and sell services to customers.
  • Develop Managed Service Proposals based on Ebttikar Offerings.
  • Assisting customers in defining service objectives such as service-level agreements (SLA), operation-level agreements (OLA), and underpinning contracts (UC).
  • Assisting customers in defining KPIs for Services.

Candidate Profile:

  • 2 years of experience working in pre-sales roles or functions with almost three years across requirement gathering, creating proposals, and collaborating with different technical teams to successfully design solutions and products.
  • A good background in O&M, managed services, and IT infrastructure.
  • Sound working knowledge with MS Office tools.
  • Ability to develop quality write-ups, including industry terminology, ITSM terminology, and illustration diagrams in both Arabic and English
  • High presentation and communication skills.
  • Bilingual with professional business level of English language speaking & writing
  • ITIL certified.
  • Team players and ability to work under pressure.

Education:

  • Bachelor's degree in relevant technical fields, such as computer science, engineering, or information technology.

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