Residence Guest Service Associate

1 day ago

Jeddah, Makkah Province, Saudi Arabia Shangri-La Group Full time

Find Your Shangri-La in Shangri-La
Shangri-La Jeddah
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

  • 203 stylish rooms and suites plus 17 luxury serviced apartments
  • 4 restaurants and lounges, including the legendary Shang Palace
  • Convenient for Jeddah's popular landmarks and Red Sea Mall
  • 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary
The Residence Guest Service Associate is responsible for guest registration, guest check-out, cashiering, and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries/requests.

As a Residence Guest Service Associate, we rely on you to,

  • Checks supplies to ensure that stock is sufficient for the expected business within the covered shift and/or for the day.
  • Prior to arrivals, prepares all needed documents (registration forms, vineyards, welcome folders, etc.) to facilitate check-in.
  • Acknowledges and welcomes guests as soon as guest approaches the desk
  • Checks OPMS records for the following:
  • Guest history
  • Specialized instructions
  • Assists guests in completing the registration form, reviewing entries to ensure important details are included. Directs guests to appropriate lifts and coordinates with Concierge staff.

What We Are Looking For

  • At least 1 year working experience in a hotel.
  • Communicates and writes with fluency in English (as well as the Arabic language)
  • Pleasant, friendly, and cheerful attitude
  • This Position is for Saudi Nationals Only

Why Join Us

  • A workplace that values your passion and supports self-realization and personal growth.
  • Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
  • Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
  • Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

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