Current jobs related to Solution Success Manager - Riyadh, Ar Riyāḑ - Solution Founder Information Technologies Global

  • Customer Success Manager

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ingram Micro Full time

    It's fun to work in a company where people truly BELIEVE in what they're doingJob Description: Join Us at the Forefront of Distribusion Who We Are: Join the business behind the world's brands. We're redefining distribution. We're Ingram Micro—a people-first technology partner, reaching nearly 90% of the world's population. With operations in 57...

  • Customer Success Manager

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Darktrace Full time

    Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive approach...

  • Customer Success Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IFS Full time

    Company Description IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the...

  • Customer Success Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IFS Full time

    IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological...

  • Technical Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia HERE Full time

    What's the role?The Team:We are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help...

  • Technical Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia HERE Technologies Full time

    The TeamWe are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their...

  • Technical Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia HERE Technologies Full time

    What's the role?The TeamWe are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Apps Wave Full time

    Company Description:Apps Wave provides innovative digital solutions including enterprise portals, mobile apps, chatbots, websites, and intelligent platforms. We deliver scalable, secure, and modern systems for organizations undergoing digital transformationRole Description:This hybrid role in Riyadh, Saudi Arabia is responsible for building strong, long-term...

  • Customer Success Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Augnito Full time

    Customer Success Manager (KSA) – JDAbout Us:Augnitois the next gen Voice AI powering the healthcare industry. Augnito empowers medical professionals and streamlined clinical workflows with cloud-based, AI speech recognition that offers ergonomic data entry with 99% accuracy, without the need for voice profile training, from any device, anywhere. From...

  • Customer Success Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Travelport Full time

    CUSTOMER SUCCESS MANAGER | AGENCY SALES | RIYADH, SAUDI ARABIATravelport is a place of opportunity. It's our incredible team that makes our company great – our people drive our winning culture.What's Travelport?Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect...

Solution Success Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Solution Founder Information Technologies Global Full time

Job Description

Solution Success Manager

(Office of the Managing Partner)

Location

Saudi Arabia (KSA)

Candidates must be
currently based in Saudi Arabia.

Frequent
local and international travel
required

Reporting Line

Reports directly to the
Managing Partner – Solutions & Strategy

Works cross-functionally with the
General Manager
,
Practice Manager – Solutions
,

and Delivery teams

Role Purpose

The Solution Success Manager owns the
end-to-end client engagement lifecycle
,

acting as the primary point of continuity for customers from initial engagement through

delivery and post-go-live clarification.

The role combines
client engagement, deep Odoo solution understanding,

commercial coordination, and delivery alignment
, ensuring that client expectations,

solution scope, and execution remain aligned throughout the engagement lifecycle.This role represents the
Office of the Managing Partner
and acts as a trusted interface

between clients, delivery teams, and senior management.

This is not a quota-based sales role.

The focus is on solution-led engagement, value alignment, and successful execution —

not cold calling or transactional selling.

Key Responsibilities

1. Lead Qualification & Early Engagement


• Review and qualify incoming CRM leads based on deal size, complexity,

urgency, and strategic fit.


• Conduct initial client calls and in-person meetings.


• Lead Odoo solution discussions during early engagement and demos.


• Assess deal readiness before escalation to the Managing Partner.


• Schedule and coordinate demos, discovery sessions, and workshops.


• Travel frequently within Saudi Arabia and internationally for client engagements.

2. Client Discovery & Odoo Solution Alignment


• Lead and coordinate discovery sessions for
Odoo ERP implementations

alongside the Managing Partner and solution teams.


• Translate business requirements into Odoo solution scope across modules

(Finance, HR, Sales, Inventory, Manufacturing, etc.).


• Validate feasibility of requirements based on Odoo capabilities and best

practices.


• Ensure alignment on scope, assumptions, timelines, and expectations before

project initiation.

3. Proposal Coordination & Commercial Engagement

• Act as the primary client contact during proposal discussions.


• Explain Odoo-based solution architecture, scope boundaries, timelines, and

commercials.


• Lead commercial discussions and negotiations within agreed guidelines.


• Coordinate internal approvals and support deal closure.

4. Client Continuity During Odoo Implementation


• Remain the primary client point of contact throughout the Odoo implementation

lifecycle.


• Provide clarification on solution scope, functional design, and implementation

approach.


• Act as an escalation bridge between clients and Odoo delivery teams when

required.


• Participate in monthly project reviews, steering committees, and milestone

meetings.


• Support on-site client engagements as required.

5. Internal Alignment & CRM Governance


• Maintain accurate CRM records, deal status, and engagement documentation.


• Ensure clean handover from Odoo pre-sales and discovery into delivery.


• Provide regular pipeline and engagement updates to the Managing Partner and

GM.


• Work closely with the Practice Manager – Solutions to ensure delivery alignment

and scope integrity.

What This Role Does NOT Own


• Day-to-day project management or sprint execution


• Resource allocation or delivery scheduling


• Odoo development or configuration tasks
• Support ticket handling

These remain under delivery and operations leadership.

Required Profile

Mandatory Experience


•
5+ years of hands-on experience with Odoo ERP


• Proven experience covering the
full Odoo lifecycle
, including:

o Pre-sales and client demos

o Business process discovery

o Solution design and scoping

o Odoo implementation and go-live support


• Experience working with
multiple Odoo modules
(Finance, HR, Sales,

Inventory, Procurement, Manufacturing, etc.)

Preferred Experience


• Experience in consulting or Odoo partner organizations


• Exposure to enterprise or multi-company Odoo implementations


• Experience working with clients in Saudi Arabia / GCC

Skills, Language & Mobility Requirements


• Strong client-facing communication and stakeholder management skills


• Deep functional understanding of Odoo and ERP best practices


• Ability to bridge business discussions and technical teams


• Commercial awareness and negotiation confidence (non-quota based)


•
Fluent in English and Arabic (spoken and written)


•
Valid driving license (KSA preferred)

•
Currently based in Saudi Arabia or willing to relocate


• Willingness and ability to
travel frequently locally and internationally

Personal Attributes


• Strong ownership mindset and accountability


• Comfortable operating in a matrix organization


• Professional presence with enterprise and government clients


• Calm, confident, and solution-oriented under pressure


• Trusted escalation and clarification point for Odoo clients

Success Metrics (First 6–12 Months)


• Higher-quality Odoo deal qualification and scoping


• Reduced dependency on Managing Partner for routine Odoo engagements


• Improved deal conversion through better solution alignment


• Fewer delivery escalations due to scope or expectation gaps


• Strong client feedback on Odoo knowledge, clarity, and continuity

Why This Role Matters

This role is critical to scaling
Eezee IT Saudi's Odoo practice
by ensuring solution

integrity, strong client trust, and smooth transition from sales to implementation, while

reducing founder dependency and protecting delivery quality.