Home Appliances Technician

5 days ago

Khobar, Eastern Province, Saudi Arabia Al-Hassan Ghazi Ibrahim Shaker Company Full time 30,000 - 60,000 per year

Company Overview:

Founded in 1950, Shaker Group is a leading provider of HVAC and home appliance solutions in Saudi Arabian. We serve over 600,000 customers annually with a strong focus on innovation, sustainability, and customer satisfaction.

Purpose:

Service Technician is primarily responsible for visiting field customers and carrying out reported (requested) maintenance jobs as per the job orders received from the Call Centre/Service Application.

Responsibilities
:

  • Perform field service jobs as received from the Call Centre/Service Application.
  • Shall primarily follow customer reported 'service needs' recorded on the job cards.
  • In case where additional problems are identified during inspection, the technicians shall report it to their supervisors immediately for further advice.
  • Test-run the unit to ensure satisfactory completion of the service job.
  • Ensure the job is completed to the customer's satisfaction and handed over to them accordingly.
  • Return the job card to the service Coordinator upon returning from the field.
  • Obtain Customer Feedback using the prescribed form in the QMS.
  • Ensure necessary tools, consumables and spares are available in the service vehicle.
  • Maintain good relationships with customers through professional behaviour and performance.
  • Strictly adhere to prescribed safety practices & use appropriate Personal Protective Equipment (PPEs) provided.
  • Coordinate with the respective drivers & ensure "Vehicles Preventive Maintenance Checklist" is properly implemented.

Requirements:

  • Diploma in Refrigeration & air-conditioning or Home Appliances (Minimum 2 years with academic certificate).
  • Minimum 5 years of experience in air conditioning maintenance and or Home appliances
  • Have 4-wheel driving license.
  • Able for self-driving field service.
  • Good in English for communication and job process.
  • Fast learner and ready to learn new technology and multiple products.

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