Microsoft Dynamics CRM Consultant
2 weeks ago
Ledar Investment
looking for The Microsoft Dynamics CRM Consultant and Trainer is responsible for implementing, customizing, and optimizing Microsoft Dynamics CRM solutions while providing comprehensive training to end-users. This role bridges technical expertise with effective communication to ensure the organization maximizes the value of its CRM system.
Key Responsibilities:
- Analyze business processes and requirements to design and implement Microsoft Dynamics CRM solutions.
- Customize and configure CRM workflows, modules, and integrations to meet organizational needs.
- Provide hands-on training sessions and create user-friendly training materials for end-users.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Troubleshoot and resolve issues related to the CRM system.
- Conduct system testing to ensure functionality and performance.
- Stay updated on the latest Microsoft Dynamics CRM features and recommend system enhancements.
- Maintain documentation of system configurations, processes, and training materials.
Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field.
- Proven experience with Microsoft Dynamics CRM implementation and customization.
- Strong understanding of CRM software and business processes.
- Excellent communication and presentation skills for training purposes.
- Ability to work collaboratively with cross-functional teams.
- Certifications in Microsoft Dynamics CRM or related areas are a plus.
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