Quality Assurance Supervisor

1 day ago

Jeddah, Makkah Province, Saudi Arabia Abdul Latif Jameel Company Limited Full time

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.

Our businesses represent some of the world's leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners' needs has driven our success.

From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.

Applying our vast experience in the automotive sector, we've used our expertise and operations infrastructure to diversify into new sectors that contribute to the 'infrastructure of life' in the MENAT region.

Financial Job Dimensions
Degree of supervision
Continuous supervisor over daily operation Level of Authority
Limited authority within job scope Purpose of the Job
Investigate technical problems and assists service centers and dealers to undergo repair procedures in adherence to the standards set by ALJACS and optimize the product quality and functionality Key Accountabilities: Description


• Supplier evaluation targets


• Product Evaluation targets


• Customer satisfaction

Key Accountabilities: Performance Indicators
Major Activities

1. Analyze and prioritize technical reports received from Service Centre and prepare field technical reports to feedback/reply to unclear technical reports submitted by Service Centers.

2. Checks/audits warranty procedures and claims at center level to suggest any required corrective actions after discussing the action with QAD management

3. Train service, sales and parts staff on product installation, function and features to improve awareness of ALJACS products.

4. Helps train production installers on product installation launching by confirming that the installation procedure is being done according to installation standards.

5. Participates in new products conformity test, if required, to reports result and follow-up improvement of weak areas.

6. Visit complaining customer to verify problem and issues faced in implementation and supervise repair.

7. Submits market product reports reflecting customers' requirements and comparison with competitors.

8. Monitor Service Centers activities through supervision of the following areas like technical reporting, warranty business and warranty parts storage to ensure adherence to company standards.

Job Context


• The job holder has a direct impact ensuring quality over technical problems through JACS standard


• The job holder has indirect impact over sales

Framework, Boundaries & Decision Making Authority


• The job holder involvement in new products conformity test

Organizational / Functional Strategic Focus


• The Job has a crucial role over product installation launching based on installation standards.

Minimum Qualifications
Degree/Diploma in Engineering Minimum Experience
4-year experience in service warranty Job-Specific Skills


• Strong analytical skills


• Good communication and interaction skills


• Mathematical skills


• Reasoning skills

Languages
English/Arabic Special Certifications / Membership
Competencies
Ensures Accountability (Individual Contributor) Plans & Aligns (Individual Contributor) Focuses on the customer (Individual Contributor) Learns Through Reflection (Individual Contributor) Fosters Collaboration (Individual Contributor)Why Work for Us?

With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.

Our values guide the way we work with our business partners, within our communities, and with each other.  

Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.

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