Operations Manager

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Key Responsibilities

Overall Hotel Operations

Lead and oversee daily operations across all hotel departments to ensure efficiency, consistency, and service excellence.

Ensure alignment of all operational activities with brand standards, values, and guest experience expectations.

Act as the primary operational point of contact in the absence of the General Manager.

Drive collaboration and communication between departments to deliver seamless guest journeys.

Food & Beverage Operations

Oversee all Food & Beverage outlets, including restaurants, bars, in-room dining, events, and experiential dining concepts.

Partner closely with Culinary leadership to ensure menu execution, quality, creativity, and cost control.

Monitor F&B performance, service standards, and guest satisfaction while driving revenue opportunities.

Rooms, Front Office & Guest Experience

Oversee Front Office, Housekeeping, and Guest Experience teams to ensure smooth arrivals, stays, and departures.

Ensure room readiness, cleanliness, and maintenance meet brand and quality standards.

Champion personalized service and experiential hospitality throughout the guest journey.

Engineering, Maintenance & Security

Oversee Engineering and Maintenance operations to ensure facilities, assets, and infrastructure are maintained to the highest standards.

Ensure preventative maintenance programs are in place and adhered to.

Oversee Security operations to ensure guest and team member safety, emergency preparedness, and compliance with local regulations.

Financial & Commercial Performance

Support the General Manager in managing departmental budgets, forecasts, and P&L performance.

Monitor labor costs, operating expenses, and productivity across departments.

Identify opportunities to improve operational efficiency, revenue generation, and cost optimization.

Team Leadership & People Development

Ensure appropriate staffing levels, scheduling, and workforce planning.

Foster a positive, inclusive, and performance-driven culture aligned with Our Habitas values.

Support recruitment, onboarding, training, and development initiatives.

Health, Safety & Compliance

Ensure full compliance with local laws, health and safety regulations, food safety standards, and brand policies.

Maintain high standards of cleanliness, hygiene, sustainability, and environmental responsibility.

Conduct regular inspections, audits, and risk assessments.

Brand, Culture & Sustainability

Act as a brand ambassador for Our Habitas and Caravan AlUla.

Embed sustainability, wellness, and community engagement into daily operations.

Collaborate with Experience, Marketing, and Community teams on activations, events, and storytelling initiatives.

Key Skills & Competencies

Strong multi-departmental hotel operations leadership.

Proven ability to manage diverse teams and complex operations.

Solid financial and commercial acumen.

Guest-centric mindset with high emotional intelligence.

Strong organizational, communication, and problem-solving skills.

Ability to thrive in a dynamic, experiential, and remote destination environment.

Qualifications & Experience

Minimum 7–10 years of progressive hotel operations experience, preferably in luxury, lifestyle, or resort hospitality.

Previous experience as an Operations Manager, Hotel Manager, or similar senior leadership role.

Strong background in Food & Beverage combined with rooms and hotel operations exposure.

Pre-opening, remote destination, or multi-concept experience is highly desirable.

Middle East experience preferred.

Fluent in English; Arabic is an advantage.

What We Offer

Opportunity to be part of a globally recognized lifestyle hospitality brand.

A creative, purpose-driven environment focused on sustainability, wellness, and community.

Competitive compensation and benefits.

Career growth opportunities within the Our Habitas global portfolio.

Our Habitas is an equal opportunity employer committed to diversity, inclusion, and creating meaningful experiences for our guests and team members alike.

Qualifications

Qualifications

• Education: Bachelor's degree in Hospitality Management or a related field.Glassdoor
• Experience: Minimum of 5 years of experience in hotel operations, with at least 3 years in a supervisory or managerial role within the Rooms Division.
• Skills: Strong leadership, communication, and problem-solving skills; proficiency in hotel management software and Microsoft Office; fluency in English and Arabic is preferred.Accor
• Attributes: Detail-oriented, customer-focused, and able to work in a fast-paced environment; flexible with working hours, including nights, weekends, and holidays.

Additional Information

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.